Medical Protection

You may be eligible for medical protection status if anyone in your household is seriously ill or has a life-threatening situation, and you are facing having your natural gas or electrical service shut off.

To establish this, have your registered physician, advanced practice registered nurse (APRN) or physician assistant (PA) complete the medical certification of illness form online via our medical web portal within 14 days.

You must continue to pay current bills and arrange for payment of past-due amounts while service is continued. If the length of the serious illness is not specified, the medical certification of illness form must be renewed every 15 days.

If the registered physician, APRN or PA has specified the length of the serious illness but the serious illness extends beyond that date, the medical certification of illness form must be renewed before it expires. The company may dispute the validity of any medical certification of illness form with Connecticut Public Utilities Regulatory Authority (PURA).

If a registered physician, APRN or PA certifies that someone in your home has a serious illness, your electrical or natural gas service will be protected from shut-off during the period of serious illness, as certified by your registered physician, APRN or PA, between November 1 and May 1.

In addition, if the registered physician, APRN or PA certifies that the medical condition is life-threatening, your service will not be shut off at any time during the certification period. You will only be protected from shut-off during the period certified by your registered physician, APRN or PA.

At the end of this period, you will receive a notification that your registered physician, APRN or PA must complete a new medical certification of illness form via our medical web portal to continue to be protected from a shut-off.

Please note, state regulations allow Eversource to contest a medical certification of illness. Medical protection status does not release you from your financial obligation to pay the balance due on your account or from normal collection activities.

For the limited purpose of emergency response during outage events, if Eversource is notified that life support equipment is operating at a service address, Eversource will provide municipal authorities with the service address where such equipment is operating. This information is shared consistent with state regulations.

Infant Protection Plan

If you have a child younger than two years old living in your home and you are struggling to pay your energy bills because of financial hardship, your service may be protected from disconnection as long as you meet the eligibility requirements for infant medical protection.  

Who is eligible?  

Eversource's Infant Medical Protection Plan is available to households with financial hardship and a child of 24 months or less, who:  

• Lives in the household,  
• Has been admitted to the hospital

How to get Infant Medical Protection

Complete these steps within seven days.

Steps your registered physician, APRN or PA must take:

• Your registered physician, APRN or PA must certify the above conditions on our secure medical web portal.

Steps you must take:

• Ask your registered physician, APRN or PA to certify the above conditions on our secure medical web portal. By doing this, you are authorizing them to provide Eversource with all information required for this certification.
• Provide documentation to support your claim of hardship. Here are ways to submit your documents:
  • Log on to your account at Eversource.com and select Upload Documents in the menu on the bottom of the page to securely submit proof of income such as receipt of public assistance benefits or household income for all adults over 18-years-old.
  • Submit your documents via fax at 1-866-438-6476 or via U.S.P.S. mail at Eversource, Attn: Credit Dept., P.O. Box 270, Hartford, CT 06141. 
  • Contact your local community action agency. Visit 211ct.org or call 211.