Energy company hosting additional in-person assistance events across the state

MANCHESTER, N.H. (August 1, 2025) – As the summer heat stretches on, customers are seeing higher energy bills due to increased usage before multiple August rate changes take effect. Eversource is continuing to connect with customers to help them manage their usage and cost. The energy company is hosting multiple in-person assistance events across the state to meet one-on-one with customers and go over the various options available to them—including financial assistance, flexible payment plans, and energy efficiency programs—which can make a difference on their monthly bill.

“Electricity isn’t a want, it’s a need, and we understand how crucial it is to everyone’s daily life – which is why we hope any customer struggling with their energy bill will reach out to us so we can help,” said Eversource Executive Vice President of Customer Experience and Energy Strategy Penni Conner. “We have many tools available that can have a real impact in lowering energy usage and costs, and we know that not every customer feels comfortable having those discussions over the phone. That’s why we’re holding these bill help events in communities across the state to make that in-person connection. Our knowledgeable representatives can go through your bill with you and the options available, and that can result in an action plan that leads to long-term energy affordability.”

The following in-person bill help events are free to attend and Eversource will be scheduling additional events in more communities in the coming weeks. Customers can visit Eversource.com for a current list of events that will be updated as more are scheduled, as well as to watch a webinar on managing summer electric usage and the resources available to help.

In addition to the typical summer usage increase that drives up customer bills, multiple rate changes are also taking effect at the beginning of August. Following a thorough, year-long rate review, the New Hampshire Public Utilities Commission (PUC) approved changes to Eversource’s distribution rate, which covers costs to maintain, repair, and strengthen the electric system that directly benefits customers through improved reliability. In compliance with last week’s PUC order, the energy company today submitted a filing that includes estimated total bill impacts representing 3.58%, or $4.84, for a typical residential customer using 600 kWh per month compared to their July bill. Eversource is still evaluating several aspects of the PUC’s order and the impact to customer bills may adjust following clarifications in the coming weeks.

The state and region also saw energy supply prices rise due to current market conditions, regardless of supplier, and the electricity Eversource purchases on behalf of customers with no markup or profit to the company – known as Default Service – was no exception. When combining adjustments from the supply rate change and the distribution rate review, a typical residential customer using 600 kWh per month can expect to see a total bill increase of approximately $18.45, compared to their July bill. While all Eversource customers will see the changes in the delivery portion of their bill, close to half of all Eversource residential customers in New Hampshire receive their energy supply through a community power program or an alternative supplier and are not impacted by the energy supply rate change.

Help is available for customers who need it

Customers unable to attend an event can also call Eversource at 800–662–7764 or visit Eversource.com for more information about the variety of programs the energy company offers.
 

• Discount Rate on monthly bills for customers who meet certain household income guidelines under the Electric Assistance Program.
• Flexible Payment Plans are available to all customers, regardless of income, to pay their past-due balance over a period of time.
• Budget Billing Plans are also available and can help customers avoid seasonal spikes on their energy bill by paying a level amount each month based on their average annual usage.
• The New Start Program can help income-eligible customers reduce or eliminate their outstanding balance in as little as 12 months when they make on-time monthly payments and Eversource will make up the difference by eliminating or forgiving a portion of the total balance enrolled in the program – reducing the amount owed each month.
• Energy Efficiency solutions and incentives are available to help customers save money and energy.

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is recognized as the #1 U.S. utility on TIME’s List of World’s Best Companies for 2024. Eversource is New Hampshire’s largest electric utility, serving nearly 544,000 homes and businesses in 206 cities and towns, and also supplies water to approximately 10,600 homes and businesses in eight communities. Eversource is proud to be recognized as the #1 contributor to United Way in New Hampshire. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 Energy Efficiency Provider in the Nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit eversource.com, and follow us on X, Facebook, Instagram, and LinkedIn. For more information on our water services, visit aquarionwater.com.

CONTACT:
William Hinkle
603-634-2228
william.hinkle@eversource.com