Eversource and utilities nationwide recognize Utilities United Against Scams Day to share how customers can protect themselves

MANCHESTER, N.H. (November 19, 2024) – From phony calls threatening to shut off power to bogus emails and even imposters pretending to be employees, scammers posing as Eversource representatives are becoming increasingly more sophisticated. While their deceitful tactics may vary, the goal is always the same – to steal money and personal information. In advance of Utilities United Against Scams Day on November 20th, Eversource is joining utilities across the country in reminding customers to be vigilant and recognize the signs of suspicious behavior, especially with the busy holiday season approaching.

“These bad actors have it down to a science, and they can be incredibly convincing – instilling a sense of urgency so customers feel like they don’t have time to check if the person is legitimate before following their demands,” said Founder of Utilities United Against Scams and Eversource Senior Vice President for Customer Operations and Digital Strategy Jared Lawrence. “We remind our customers that if you notice any red flags, don’t be afraid to hang up or shut the door on someone who may be trying to scam you, and then call us immediately at 800–662–7764 to verify the status of your account.”

As customers shop for third-party suppliers to lower their energy costs, another con to be aware of is people coming to the door and using deceptive marketing tactics to convince customers to switch energy suppliers. Customers can learn more about supplier options and what to consider before switching on the Department of Energy’s website here.

With the holiday season right around the corner – a time when scam activity typically intensifies – customers are reminded of the following tips to stay safe:  

• Eversource representatives do not require the use of prepaid debit cards, such as Green Dot MoneyPak, Vanilla, or Reloadit. They will also never ask customers to pay using a Bitcoin ATM.
• Eversource representatives never require customers to go to a department or grocery store to make a payment.
• Customers should never provide personal, financial, or account information to any unsolicited person on the phone, at the door, or online, even if they seem legitimate.
• Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
• All Eversource employees carry photo identification; field workers wear clothing with the company logo and drive company vehicles.
• Customers who are scheduled for disconnection due to nonpayment receive several written notices, including an alert on their bill, that includes information on how to maintain their service.
• Customers who doubt a call, in-person interaction, text, or email is legitimate should call Eversource directly at the number on their bill to confirm the authenticity of the contact.
• Customers should not search for Eversource’s phone number or website through a search engine. You can find contact information, including the website, on your Eversource bill.

Be sure to visit Utilities United Against Scams for more tips and helpful information to stop scams.

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is among the top energy companies in Newsweek’s list of America’s Most Responsible Companies for 2024 and recognized as a Five-Year Champion, appearing in every edition of the list. Eversource is New Hampshire’s largest electric utility, serving nearly 535,000 homes and businesses in 211 cities and towns, and also supplies water to approximately 10,300 homes and businesses in eight communities. Eversource is proud to be recognized as the #1 contributor to United Way in New Hampshire. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit eversource.com, and follow us on X, Facebook, Instagram, and LinkedIn. For more information on our water services, visit aquarionwater.com. 

CONTACT:
William Hinkle
603-634-2228
william.hinkle@eversource.com