SPRINGFIELD, Mass. (August 7, 2025) – Eversource and the Naismith Memorial Basketball Hall of Fame commemorated a major milestone in Massachusetts’ ongoing energy transition today with the ceremonial installation of a smart electric meter, fittingly held in Springfield, the historic “City of Firsts.” The event marked the symbolic kickoff of Eversource’s work to install smart meters at homes and businesses across the state, which officially launched in late July in Western Massachusetts. The company is also preparing for the next phase of its smart meter rollout in Eastern Massachusetts, where crews are installing network devices to support the transition.

“Smart meters are another valuable tool in the toolbox that will help our customers better manage their energy use and costs—especially during peak seasons when heating and cooling drive higher consumption,” said Penni Conner, Executive Vice President of Customer Experience and Energy Strategy at Eversource. “Even small changes can make a meaningful difference on your energy bill, and this smart technology will give our customers the information they need to identify opportunities to save.”

Eversource Executive Vice President of Customer Experience and Energy Strategy Penni Conner 

“Upgrading to smart meters is like replacing an old flip phone with a smartphone,” said Jared Lawrence, Eversource Senior Vice President of Customer Operations, Digital Strategy and Chief Customer Officer. “In addition to empowering our customers with near real-time insights into their energy use—including how and when they use power—smart meters will significantly improve service for our customers by enabling our team to proactively address power outages before they occur and to deliver enhanced, real-time outage alerts.”

As a key part of Eversource’s grid modernization strategy, smart meters enable two-way communication between the meter and Eversource’s systems, allowing for faster outage detection, remote service activation, and more accurate billing—all contributing to improved reliability and a smarter energy future.

Eversource installs a smart meter at the Naismith Memorial Basketball Hall of Fame

“We’re delighted to support Eversource’s efforts to bring cutting-edge technology to our region,” said Paul Dionne, Vice President of Marketing at the Naismith Memorial Basketball Hall of Fame. “As a landmark destination in Springfield, we’re honored to be part of this milestone and to help lead the way in embracing smart energy solutions and a more sustainable future for our communities.”

“Every day, customers using our CMMS software are leveraging advances in technology to improve data insights that lead to better outcomes and higher levels of asset uptime,” said local business leader and CEO of LLumin, Ed Garibian. “As a local electric customer, I’m excited to take advantage of the insights and benefits that smart meter technology will provide, which will enable people and businesses to take greater control of their energy use and make smarter choices that can result in savings.”

The ceremonial installation featured remarks from Eversource and Hall of Fame leadership, a live demonstration of the smart meter installation, and media opportunities with the Hall’s iconic backdrop. Watch a recording of the event livestream on Eversource’s Massachusetts Facebook page.

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is recognized as the #1 U.S. utility on TIME’s List of World’s Best Companies for 2024. Eversource transmits and delivers electricity and natural gas and supplies water to 2.2 million customers throughout Massachusetts, including approximately 1.58 million electric customers in 159 communities, 647,000 gas customers in 125 communities, and 12,000 water customers in five communities. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit eversource.com, and follow us on X, Facebook, Instagram, and LinkedIn. For more information on our water services, visit aquarionwater.com.

CONTACT:
William Hinkle
603-634-2228
william.hinkle@eversource.com

Olessa Stepanova
781-441-8952
olessa.stepanova@eversource.com