Information on this page is for customers in
{{ town-name }}
Connecticut News
Local News
Imposter Scams Heat Up During the Holiday Season
Nov 13, 2023
scams
safety
Eversource and other utilities urge caution to customers
BERLIN, Conn. (Nov. 13, 2023) – It’s a call or email threatening to shut off power. It’s a fake website hoping to trick people into believing it’s real. Scammers posing as Eversource representatives are using increasingly sophisticated and intimidating tactics to get money and personal information. In advance of Utilities United Against Scams Day, November 15th, Eversource is urging its customers to be vigilant.
“These schemers have perfected their tactics. They apply enough pressure to make the customer feel they don’t have time to check if the person is legitimate, and they pay,” said Founder of Utilities United Against Scams and Eversource Senior Vice President for Customer Operations and Digital Strategy Jared Lawrence. “We remind customers, don’t be afraid to hang up or shut the door on someone if you suspect they’re attempting to scam you and then call us immediately at 800-286-2000 to verify the status of your account.”
As customers shop for third-party suppliers to lower their energy costs, another con to be aware of is people coming to the door and using deceptive marketing tactics to convince customers to switch energy suppliers. EnergizeCT is the only site to shop for energy in Connecticut.
With the busy holiday season right around the corner—a time when scam activity typically intensifies—here are some tips to help you stay safe:
- Eversource representatives do not require the use of prepaid debit cards, such as Green Dot MoneyPak, Vanilla, or Reloadit. They will also never ask customers to pay using a Bitcoin ATM.
- Eversource representatives never request customers meet at a department or grocery store to make a payment.
- Customers should never provide personal, financial, or account information to any unsolicited person on the phone, at the door, or online, even if they seem legitimate.
- Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
- All Eversource employees carry photo identification; field workers wear clothing with the company logo and drive company vehicles.
- Customers who are scheduled for disconnection due to nonpayment receive written notice that includes information on how to maintain their service.
- Customers who doubt a call, in-person interaction, text, or email is legitimate should call Eversource directly to confirm the authenticity of the contact.
- Customers should not search for Eversource’s phone number or website through a search engine. You can find contact information, including the website, on your Eversource bill.
Be sure to visit Utilities United Against Scams for more tips and helpful information to stop scams.
Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 energy company in Newsweek’s list of America’s Most Responsible Companies for 2023 and recognized as one of America’s Most JUST Companies. Celebrated as a national leader for its corporate citizenship. Eversource transmits and delivers electricity to 1.28 million customers in 149 cities and towns, provides natural gas to 251,000 customers in 74 communities, and supplies water to approximately 217,000 customers in 59 communities across Connecticut. Eversource harnesses the commitment of approximately 9,900 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally-recognized energy efficiency solutions and successful programs to integrate new clean energy resources like solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information on our water services, visit aquarionwater.com.
CONTACT:
Tricia Taskey Modifica
860-665-4605