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Eversource Recognizes Connecticut’s 2nd Annual Heating Assistance Awareness Month

Nov 3, 2022

customers payment programs energy assistance

Company hosts webinars to connect customers with programs available to help with winter energy bills

BERLIN, Conn. – With winter approaching and heating systems being turned on in homes and businesses across the state, Eversource is reminding customers about the many resources available to them. In recognition of Heating Assistance Awareness Month in Connecticut, the energy company is partnering with state leaders and the communities it serves to raise awareness about payment plans and energy assistance programs available to help keep homes and businesses warm this winter.   

“This is a challenging time for our customers as temperatures drop. We have many ways to help, and customers should absolutely take advantage of them. Most important is that if you meet state income requirements, we will protect your household from service shut off during the coldest months each year,” said Eversource Vice President of Customer Operations Jess Cain. “We’re holding free virtual information sessions, and we’ll go over crucial programs that customers should know about including Connecticut’s Energy Assistance Program and Eversource’s Matching Payment Program and New Start, which can provide lower monthly payments.”

Customers who’ve never needed assistance previously may not realize they qualify for protection from service disconnection and may also be eligible for other programs to reduce past due balances.  For example, a household of four with an annual income of ~$76 thousand dollars meets the income-eligibility requirements. Eversource encourages all customers to contact the energy company at 800-286-2828 to find out if one of the programs below could be beneficial to them.

State and federal assistance:

  • Winter Protection Plan, protects income eligible customers from service disconnection from November 1 through May 1. To see if you qualify for winter protection, you can check the state’s income guidelines here.
  • Connecticut’s Energy Assistance Program (CEAP), provides assistance for winter heating costs for thousands of Connecticut homeowners and renters who meet state income guidelines. Customers can learn more and apply online at or through their local Community Action Agency (CAA). Customers can find their local agency at or by calling 211 or Eversource.
  • Operation Fuel, year-round emergency energy and utility assistance for customers facing a financial crisis. Customers can contact Operation Fuel at 860-243-2345 or apply online at or through a fuel bank listed on their website.

Payment plans:

  • The Matching Payment Program can lower a past due balance with monthly payments as low as $50 for electric or gas heating customers receiving public assistance benefits. For every dollar you pay and every dollar you receive from CEAP, Eversource will subtract a dollar from the amount owed until the balance is paid off.
  • The New Start Program subtracts from your overdue balances for electric customers in as little as 12 months as on-time monthly payments are made. (For example. if your budget payment amount is set at $150 per month and your past due balance is $1,200, for every month you make your required $150 payment towards your bill, we will reduce your past-due balance by $100.)
  • Flexible Payment Plans are available to all customers, regardless of income, to pay their past-due balance over a period of time. Residential customers with active service may be eligible for payment plans up to 18 months.

Eversource is encouraging customers who are having difficulty paying their energy bills to participate in one of three upcoming noon-time webinars – November 17th, December 1st or December 8th to learn more about programs available to help. The webinar will include information about protection from service disconnection, programs to reduce unpaid balances with affordable monthly payments, extended payment plans and no-cost energy efficiency programs to lower energy bills. Advanced registration is required, and customers can sign up at Customers can also call the energy company at 800-286-2828 to learn more about the assistance and payment programs available.

In addition to assistance programs, the webinars will go over energy-saving programs available for customers, including Home Energy SolutionsSM – Income Eligible. More information on energy efficiency solutions can be found at

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 energy company in Newsweek’s list of America’s Most Responsible Companies for 2021 and recognized as one of America’s Most JUST Companies. Celebrated as a national leader for its corporate citizenship, Eversource transmits and delivers electricity to 1.27 million customers in 149 cities and towns, provides natural gas to 249,000 customers in 74 communities, and supplies water to approximately 207,000 customers in 56 communities across Connecticut. Eversource harnesses the commitment of approximately 9,200 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally-recognized energy efficiency solutions and successful programs to integrate new clean energy resources like solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit, and follow us on TwitterFacebookInstagram, and LinkedIn. For more information on our water services, visit


Jamie Ratliff

Mitch Gross


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