Help Pay My Bill Consider these programs to manage your monthly utility bills. You can also call us for immediate assistance at 800-286-2828 (electric) or 800-438-2278 (gas). Popular Monthly Plans These programs are open to most Eversource residential customers. Payment Plan Helpful if you missed payments and have a past due balance. Pay off your balance over a period of time to help prevent service interruption. Budget Billing Want to manage your budget and tame seasonal spikes on your energy bill? Set up budget billing and pay a fixed rate each month based on your average annual usage. Income-Based Assistance Programs Designed for lower-income customers, you may be able to participate in these programs if you meet income and eligibility guidelines as set by your state. New Start Eliminate portions of your overdue balance by making payments on time each month. Matching Payment Maintain service and potentially eliminate balances by paying an agreed-upon amount on time each month. Operation Fuel Get emergency help with energy bills year-round if you're not receiving other state or federal assistance. Connecticut Energy Assistance Program (CEAP) Designed to help offset winter heating costs of Connecticut's households whose income falls at or below 60 percent of the state median. Winter Protection Plan Protects your service from being shut off between November 1 and May 1, with no late payment charges. Energy Efficiency Get free or reduced priced weatherization and energy efficiency measures for renters and homeowners. Questions? Download our fact sheet for an overview of all programs available to help you pay your electric bill, plus answers to common questions about payment plans and service disconnection.