MANCHESTER, New Hampshire (July 6, 2016) – Eversource and the Londonderry Police Department are reminding utility customers to take important steps to protect themselves from scams. An increasing number of residents and businesses throughout the state are reporting being targeted by scammers impersonating utility employees or demanding immediate bill payment in cash or with a pre-paid debit card. In some instances, these scams are an attempt to gain access to people’s homes.
Eversource representative very rarely request entry to a customer’s home. When entry is requested, it’s usually because the representative needs to check metering equipment located inside. In the event of a pending service disconnection due to non-payment of bills, the company will inform the customer in advance by mail and then in person prior to disconnection.
“We will knock on a customer’s door if they have received disconnect notices and we will accept a check for payment, but we do not ask for nor would we accept cash or pre-paid debit cards,” said Jerry Dee, Eversource Manager of Customer Field Operations. “If anyone suspects that someone is impersonating an Eversource representative, they should ask for identification and call us to confirm. All our representatives in the field carry photo identification featuring the Eversource logo.”
“Here in Londonderry, we often see scams targeting elderly residents,” said Londonderry Police Det. Chris Olson. “Residents should always be sure to ask for identification from anyone who comes to their home to conduct unsolicited business, and should always verify the legitimacy of anyone to whom they are making a payment or providing sensitive personal information. Scammers succeed when they create a sense of urgency, scaring people into making hasty payments.”
If something seems suspicious, call Eversource immediately toll-free at 1-800-662-7764. Eversource customer service representatives are always able to verify the name, address and exact past due balance on an account. Also be sure to report any suspicious activity to the Londonderry Police Department at 432-1118.
In addition to scams related to collecting payments from customers, Eversource has seen a rise in the number of customers reporting solicitations from independent energy suppliers claiming to be Eversource employees or representatives. In these instances, it’s important to remember Eversource does not sell energy door-to-door.
Though electricity customers in New Hampshire do have the option of choosing a competitive energy supplier, Eversource urges them to do their due diligence and check the validity of any company or offer being made. A list of registered energy suppliers is available on the Public Utility Commission’s website.
Eversource (NYSE: ES) is New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns. Recognized in 2015 as the top-ranked “green” utility in the U.S. by Newsweek magazine, Eversource harnesses the commitment of its approximately 8,000 employees across three states to build a single, united company around the mission of delivering reliable energy and superior customer service. For more information, please visit our website (www.eversource.com) and follow us on Twitter (@eversourceNH) and Facebook (facebook.com/EversourceNH).
Kaitlyn Woods, 634-2418, firstname.lastname@example.org
Detective Chris Olson, 432-1118, email@example.com