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Energy company urges customers to take advantage of payment and assistance programs

BERLIN, Conn.  With COVID-19 cases rising in Connecticut and experts forecasting continued increases through the holiday season, Eversource today announced that it will suspend disconnect activities for customer nonpayment.

“With COVID-19 surging and the holidays approaching, suspending electric service disconnections for our customers is a step that will make a big difference during the holiday season,” said Eversource Vice President of Customer Operations Jessica Cain. “At the same time, we remain focused on working individually with our customers to help them reduce their energy use, enroll in one of our flexible payment programs or connect with other options to help. We’ll continue working with our regulators, elected officials and other stakeholders as the pandemic persists to evaluate next steps for resuming collections activities in an appropriate timeframe.”

Eversource offers payment arrangements that all customers can take advantage of, including a special COVID-19 Payment Program. Customers can pay past-due balances in flexible payment plans for up to 24 months. Once an active payment arrangement has been arranged, the account will be protected from service disconnection for the duration of the payment plan. Enrollment has been extended to February 9, 2021.

Residential customers facing financial or medical hardship may also qualify for extended protection from service disconnection through the winter months, as well as programs to reduce their balance and assistance paying energy or heating bills this winter. More information is available at Eversource.com/BillHelp or by calling our Customer Service team at 800-286-2828.


Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 energy company in Newsweek’s list of America’s Most Responsible Companies for 2020 and recognized as one of America’s Most JUST Companies. Eversource transmits and delivers electricity to 1.25 million customers in 149 cities and towns, provides natural gas to 237,000 customers in 74 communities, and supplies water to approximately 200,000 customers in 52 communities across Connecticut. Eversource harnesses the commitment of approximately 9,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally-recognized energy efficiency solutions and successful programs to integrate new clean energy resources like solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit eversource.com, and follow us on Twitter, Facebook, Instagram, and LinkedIn. For more information on our water services, visit aquarionwater.com.

MEDIA CONTACTS: 

Tricia Modifica
(860) 665-5670
tricia.modifica@eversource.com

Mitch Gross
(860) 665-5221
mitch.gross@eversource.com

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