Energy company conducts first virtual assessment in Massachusetts; offers safe, convenient ways for customers to make energy-saving improvements at home

BOSTON (April 2, 2020) – As Eversource continues to operate under its COVID-19 pandemic plan, the energy company is modifying its in-home energy assessments to become a fully remote experience. While all in-home energy services are suspended to safeguard the health and wellbeing of its employees and customers during this unprecedented time, Eversource is offering virtual Home Energy Assessments, providing the same expertise and personal care as an in-home visit – interacting with the energy specialists remotely, by phone or video service. Eversource connected with a Boston-area customer last night to conduct the commonwealth’s first remote energy assessment.  

“One of the highlights we’re offering customers is that we will pay 100% of theVirtual HEA release pic cost of insulation, which will help customers save money during these financially difficult times,” said Eversource Energy Senior Vice President and Chief Customer Officer Penni Conner. “Customers who participate in the virtual Home Energy Assessment will also receive a custom report outlining energy-saving recommendations. This virtual service allows us to continue to serve them and provide them with ways to save.”

Following the virtual assessment, customers will receive a delivery of energy-saving products recommended by their Energy Specialist, such as LED light bulbs, advanced power strips, and thermostats. These products can be installed right away to start saving money and energy. Customers may also qualify for generous incentives, including:

  • 100% off the cost of insulation and air sealing improvements
  • Rebates up to $2,750 on heating, cooling and/or water heating upgrades
  • 0% interest financing opportunities

The energy company is first reaching out to customers who already had in-home assessments scheduled but were cancelled due to the restrictions. Customers interested in scheduling a virtual Home Energy Assessment can call 844-887-1400.

The energy company is also providing its customers with online resources with energy-saving tips while at home. 

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 energy company in Newsweek’s list of America's Most Responsible Companies for 2020 and recognized as one of America’s Most JUST Companies and the top utility by Forbes and JUST Capital. Eversource transmits and delivers electricity and natural gas and supplies water to 1.8 million customers throughout Massachusetts, including approximately 1.5 million electric customers in 139 communities, nearly 300,000 gas customers in 51 communities, and 19,800 water customers in five communities. Eversource harnesses the commitment of approximately 8,300 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally-recognized energy efficiency solutions and successful programs to integrate new clean energy resources like solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit our website ( and follow us on Twitter (@eversourceMA) and Facebook ( For more information on our water services, visit

Reid Lamberty

Priscilla Ress