How long does it take to settle a claim?

Our goal is to reach a liability decision on your claim within 30 days of receipt of all relevant information.

If the claim involves complex issues, or additional information is needed, the process may take longer. When our investigation is complete, we will call or send you a letter informing you of our decision.

What does "actual cash value" mean?

Actual cash value (ACV) is computed by subtracting depreciation from replacement cost. The depreciation is usually calculated by establishing a useful life of the item determining what percentage of that life remains. ACV is not equal to replacement cost value (RCV).

What is my responsibility regarding a claim?

To ensure a timely, efficient claims process, we recommend you do the following:

• Retain copies of all receipts for a full and accurate assessment of any loss or damage suffered
• Take photos of all damages

Can I file a claim with an insurance company instead?

Yes, you may wish to refer your claim to your insurance company. The insurer may be able to reimburse you for your losses and will, in some cases, pay replacement value for damaged items.