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Property Damage Claims

Learn what's involved with filing a property damage claim with Eversource.

How it Works

These are the key steps involved when you submit a claim for property damage:

  1. Start by taking photos of the property damage and retain receipts of any repairs
  2. Submit your property damage claim online or call us for assistance
  3. We will evaluate your claim and may contact you with questions
  4. Results are sent to you by phone, email, or in writing – usually within 30 days
  5. Settled claims are paid in actual cash value
File your property damage claim

How We Respond

Our policy is to respond to claims promptly and fairly. While evaluating a claim we try to determine if there was negligence by determining:

  • How the incident happened.
  • Whether or not Eversource caused the incident.
  • The extent of the damage.
  • What state law would consider fair compensation or actual cash value.

We evaluate each claim based on the information you provide and our investigation, which may involve:

  • Review of all records.
  • Interviews of employees or witnesses.
  • A technical evaluation.

    Our goal is to reach a liability decision on your claim within 30 days of receipt of all relevant information.

    If the claim involved complex issues, or additional information is needed, the process may take longer. When our investigation is complete, we will call or send you a letter informing you of our decision.

    Exclusions

    Eversource is not responsible for: food loss, power outages, voltage fluctuations or property damage caused by hurricanes, weather-related damage (such as lightning, extreme storms, wind, heat, tree-related damage,) or other acts of nature.

    In addition, Eversource is not responsible for losses resulting from service interruptions caused by conditions beyond our control (accidents external to our operations, wildlife, vandalism, etc.)

    Lastly, Eversource does not reimburse commercial customers for lost business.

    View property damage FAQs for more details

    Need help?

    Please contact Eversource's Claims Department at 844-685-4475. Our staff will respond to you by phone within two business days.