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Smart Meter Installation Process
The first business smart meter is installed at the Basketball Hall of Frame in Springfield.
Installing Your Smart Meter
While it’s going to take some time for everyone in Massachusetts to receive their new electric smart meter, we want to make sure you’re ready when the time comes.
Here’s what will happen leading up to, and on the day of, installation.
A few months out
You will start to receive letters and emails if we have a current email address tied to your account.
1 to 3 days out from installation
You will receive a text, phone or email alert if you are signed up to receive outage alerts. Since we’re changing all the meters in your area, we’re unable to tell you exactly when it will happen.
Specific or complex metering situations may require appointments. If this applies to you, you’ll receive information on scheduling an appointment.
Day of installation
A technician will knock as a courtesy, but you don’t have to answer the door or even be at your business.
If your meter is outside and accessible, it will be changed. If your meter isn’t accessible, information will be left for you to schedule an appointment.
You may experience a very brief power outage, typically 5 minutes or less, while your meter is changed.
We offer some tips for you to stay alert to scams during this time.
What you need to know about getting a smart meter installed at your business.
Building the Smart Meter Network
We're building a secure, private communication network throughout Massachusetts for smart meters.
You may see our trucks or our contractor, Hawkeye, doing this work in your neighborhood. They’re making repairs, preparing our distribution system and installing network devices on some poles.
New devices you may see on poles are called relays, socket access points (SAPs) and antennas. They will help your smart meter communicate important information back to us, including an outage. You can find photos of each of these below.
You may see a blue light flashing from these installations. That just means it is ready, and the blinking will stop when the network is up and running.
Smart meter neighborhood photo guide
After installation
You don’t need to do anything once your smart meter is installed.
You’ll receive additional information through mail and email, if we have a valid email address on file, on how to view and use the data provided by your smart meter.