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Frequently Asked Questions about the Connecticut Electric Vehicle Charging Program

Effective May 23, 2024, new residential EV charging rebate applications for Connecticut customers will be placed on a waitlist. Learn more about the program pause.

Who is eligible to participate in this program?

Residential Eversource customers living in a single-family or small multifamily home (four units or fewer) who meet the technical requirements, specified in the Program Participant Guide, may apply. Participation in Managed Charging events is required to take advantage of any rebates.  In addition, residential customers with an existing Level 2 “Smart Charger” can participate in the program. Effective May 23, 2024, new Residential EV charging rebate applications for Connecticut customers will be placed on a waitlist.

What are the benefits of this program?

By participating, you can earn upfront rebates and enrollment incentives, as well as participation incentives, which helps offset the cost of your EV over time. This includes incentive dollars to outfit your home with a Smart Charger. There are also incentives available for Managed Charging participation. Participation in Managed Charging may help reduce your carbon footprint and can make more efficient use of the electrical grid.

What are my responsibilities for participation in this program?

To receive incentives within this program, customers must participate in Managed Charging, which provides rewards for helping reduce strain on the grid. Depending on which level of participation to which you apply, your participation will require different actions from you, which are detailed here.

Are there incentives available for participation in Managed Charging?

Yes. Eversource offers monthly incentives to customers for their Managed Charging participation. The specific rewards vary depending on which participation level to which you apply. Off-Peak Rewards enables participants to earn up to $200 per program year, while Scheduled Charging enables participants to earn up to $300 per program year. The higher incentive levels in the Scheduled Charging program correspond with higher levels of responsibility. 

For more details, visit the Managed Charging page. 

If I already have a home charger, can I still receive incentives through this program?

Yes, if you’ve already taken the step to install a charger at your home you can still be eligible for $100 to enroll eligible technologies in the program and also be eligible for the $200 annual participation incentive, as long as you’re able to fully participate in the program.

Why does Eversource offer a Managed Charging program?

Managed Charging programs encourage users to charge during off-peak hours, which helps the utilities handle times of stress on the grid which, if unmanaged, can lead to higher costs for all utility customers. By encouraging off-peak charging, utilities can more efficiently integrate flexible EV load on to their existing systems. It may also help the utilities avoid using more carbon-intensive electricity, which may reduce our region’s carbon footprint. These programs may also enable utilities to integrate more renewable energy and utilize the flexibility of EV charging to provide additional services to their customers.

Will participating in Managed Charging force me to change my charging habits?

The short answer is “yes” – Eversource provides incentives to encourage this change in when you charge your vehicle and may make charging easier and more efficient for you. The program is intended to assist drivers in meeting their needs for charging while helping coordinate EV charging such that our system is not impacted by the growing number of EVs in our service territory. You will always retain control of your charging while participating in the program and you will be able to set your preferences to match your needs.

What are the incentives and rebates available through this program?

Below is a table outlining the maximum incentives available for different scenarios of participation in this program. The Managed Charging incentive amounts are based on participation in a full program year.

Note: the amount of incentive dollars available per solution does not imply one setup is inherently better than another. Depending on the particulars of your EV and technology setup, the cheapest and best option might receive the fewest incentive dollars. Please see the Program Participant Guide to understand which of the possible eligible technologies is best for you.

ct-ev-costs-table

When will I receive my incentives?

Upfront rebates and incentives will be distributed via check 10 business days after meeting all eligibility requirements, including proof of purchase and installation, and connection of your charger or vehicle to the Eversource's Managed Charging Platform. Participants in Managed Charging will receive ongoing incentives throughout this year. Participation incentive payments will be distributed bi-annually in the spring and the fall by Eversource. Customers will be notified of their progress and performance throughout the year.

What charging technologies qualify?

There are many technologies that can participate in this program, and this list is always expanding as EV manufacturers expand their capabilities and more smart chargers come into existence. All EV owners with a level 2 charger (Networked or non-Networked) should be able to participate in the program.

    Please also refer to the Qualified Products List.

    What does it typically cost to install a Level 2 EV charging station at my home?

    Costs to install a Level 2 charging station vary depending on which charger you choose and how much electrical work must be done to put the station where you need it. Typically, a Networked Level 2 charger will cost $600-700. Depending on your situation, the typical installation can cost between $500-1200.

    Are there additional incentives available if I have more than one EV in my household?

    Yes, if you have more than one EV, you can apply for a second set of incentives for a smart charger and participation in Managed Charging, however this is the limit for incentives per residential electric account.

    If I already applied and received EV charging incentives, can I apply for incentives again?

    Yes, but only if you are applying for a second EV in the house. If you have a second residence that is on a separate electric meter, you can apply for this separately from your current electric account.

    What is managed charging and Demand Response?

    Managed charging programs provide incentives to customers who adjust or permit their utility to adjust the timing of their EV charging. Managed charging helps minimize energy consumption during times of peak demand, or stress, on the electric grid. In doing so, utilities encourage more efficient use of the electrical grid, which reduces our region’s electricity cost. Presently, managed charging functions in two ways: through demand response events and off-peak charging.

    Demand Response for EVs is a type of Managed Charging where signals are sent from the utility to the EV owner and their EV. These are called “Events,” and during these Events, the user is expected to allow the utility to curtail or turn off their charging for the duration of an event, usually 2-3 hours.

    Off-peak charging allows participants to manage their own charging schedule and be incentivized for charging at times that are beneficial for their utility. The goal of off-peak charging is to have a high portion of charging take place during off-peak times when there is less demand on the electric grid. Off-peak charging times include any time outside of 3:00 p.m. to 9:00 p.m. on non-holiday weekdays.

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