Information on this page is for customers in 

{{ town-name }}

Massachusetts EV Managed Charging Frequently Asked Questions

How and when will I be paid?

Payments are issued by paper check twice yearly. October-March charging rewards are paid around June; April-September charging rewards are paid around December. Please note that incentives are not applied as bill credits or rate adjustments.

Am I enrolled?

To check your enrollment status, please reach out to the support team for your vehicle or charger: 

What is the difference between the two tiers?

The level of participation you choose will determine the actions you need to take each month to earn rewards:

Off-Peak Rewards (Baseline Tier)

  • Charge during off-peak hours at least 90% of the time
  • Off-peak hours are anytime other than 1 p.m. to 9 p.m.
  • Complete at least one 15-minute home charging session
  • Earn up to $120 per year

Scheduled Charging (Advanced Tier):

  • Limit overriding your charging schedule to charge during peak hours no more than twice
  • Compete at least two 15-minute home charging sessions
  • Earn up to $120 per year

How to switch tiers?

To change your participation tier, please reach out to:

Can I view my participation?

You'll receive a monthly participation email about three weeks after each month's charging data is collected.

How can I get support for program issues?

How can I override my charging schedule? (For advanced tier users)

You can use your ev.energy, FordPass or BMW app to override your charging schedule and allow charging during peak hours.

  • ev.energy app: select the 'boost' feature
  • BMW app: select "Skip Smart Charging" on the ChargeForward Dashboard
  • FordPass app: On the charging page, you'll see a "Start" button when your vehicle is plugged in but "waiting to charge" according to a schedule or event. Tap "Start" to override the schedule and begin charging immediately, even during peak hours. 

How can I unenroll from Managed Charging

Before completing the 12 months or participation requirement you can email managedcharging@eversource.com with your request and reason for unenrollment. 

After completing 12 months of participation please reach out to your program provider:

Which chargers or EVs qualify?

Check the Qualified Products List with charger models and vehicle makes.

Are there additional incentives available if I have more than one EV in my household?

You may receive two enrollment incentives, or you may receive one Charger and/or wiring upgrade rebate and one enrollment incentive per utility account.