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I’ve received a shut-off notice from Eversource. What can I do?

If you have received a shut-off notice and you can’t pay your bill during the Winter Protection period, November 1 through May 1, call us at 800-286-2828 for assistance.

My service was shut-off and my family needs heat. What can I do?

If your residential service was shut-off for non-payment and you receive one of the benefits under Winter Protection, please contact us.

• We will temporarily reconnect your service and work with you to see if you qualify for the Winter Protection Plan and Matching Payment Program.
• You may also contact your local Community Action Agency (CAA) at 211ct.org or call 2-1-1 to find your CAA and sign up for the Connecticut Energy Assistance Program (CEAP) and the Matching Payment Program. You can also visit CT.Gov/heatinghelp to sign up for CEAP.
• If someone in the home has a serious illness or life-threatening condition, call us at 800-286-2828. We may temporarily reconnect your service and give you time to contact your registered physician, advanced practice registered nurse or physician assistant who must complete the certification of illness form at Eversource.com/MDForm.
  

Service Reconnection

How can I have my service reconnected?

Residential customers with a verified financial hardship will be required to:

• Pay a minimum of 20% of the past due balance or $400, whichever is lower.
• Enroll in a payment assistance program or payment plan.
• Pay your reconnection fee, if applicable, upfront which will be included as part of your down payment amount.

All other residential customers will be required to:

• Pay a minimum of 50% of the past due balance or $1,000, whichever is lower.
• Enroll in a payment plan.
• Pay a reconnection fee, if applicable, which will be included as part of your down payment amount.