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Working Hard to Power Your Life
Power is at your fingertips 24 hours a day — literally.
With the flip of a light switch you illuminate your kitchen to start the day with breakfast. With the push of a remote you turn the TV on for movie nights with family or friends. With the plug of a phone charger you stay connected to the world.
Sometimes it can feel like the electricity that powers our lives is just there, but a lot goes on behind the scenes to keep power reliable for everything from the small tasks to the big moments.
This important work, and the people who perform it, are connected to the delivery portion of your bill.
Behind the Switch
What You're Paying For
The delivery portion of your bill can feel overwhelming. To put it simply, it's everything and everyone that goes into that "just there" feeling.
Let's Follow Electricity Backwards From the Switch
Closest to your home is the distribution system
You pass by these poles and over the underground cable systems every day that carry the electricity right up to your front door.
This intricate system requires regular maintenance and improvements to keep the electricity reliable, as well as skilled employees to operate and maintain it.
It also requires the maintenance of nearby trees and plants to prevent outages during storms.
That electricity needs to pass through a substation
Substations are a key piece of the electricity journey.
They receive high-voltage electricity from the transmission lines and step it down through a series of equipment to reduce it to levels that can be carried through the distribution system into your neighborhood.
We have employees behind the scenes every day keeping the substations safe and the power switching through correctly.
Transmission lines are the electricity highway
The power that feeds into the substation comes from transmission lines.
This complex, high-voltage system carries the electricity from its original generation source — which can be hundreds of miles away — and delivers it to substations where the power can be reduced in voltage to be safely delivered to the homes across New England.
We are working every day to upgrade transmission lines and structures throughout our territory to enhance resiliency against storms, connect more energy sources, and support an increasing demand for electricity from electric vehicles, heat pumps and other drivers of electrification.
It's also key to maintain the trees and other greenery in our rights of way not only to ensure the system works properly, but also to protect the wildlife that inhabits them.
This complex system is monitored by skilled employees 24/7 for safety and reliability.
Where electricity comes from
Our business is the transmission and distribution of electricity. Unlike some other utilities, we do not generate it.
While we do not generate electricity, we purchase it on your behalf — what we pay is what you pay. The cost of the electricity itself from the generation source — a natural gas or nuclear power plant, or even a solar or wind farm — is shown as the supply charge on your bill.
Relate this to your bill
The delivery portion of your bill is affected by how much electricity you use. We offer an interactive sample bill that can help you understand where to find your own usage, your rate and more.