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Massachusetts News
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Help is available: Eversource hosting bill assistance events across Massachusetts
Jan 12, 2026
Bill help
community
Free in-person events connect customers with payment options, energy-saving resources and one-on-one support
BOSTON and SPRINGFIELD, Mass. (January 12, 2026) – As many Massachusetts customers experience higher winter energy bills driven by colder weather and seasonal energy use, Eversource is hosting a series of in-person bill help events throughout the month of January to connect customers with programs and payment options designed to help make energy bills more manageable. At these events, Eversource customer care representatives will be available to review bills, answer questions and help customers understand which assistance programs or payment options may be right for them.
These events are part of Eversource’s ongoing outreach to ensure customers are aware of the resources available to help manage energy costs, including financial assistance programs, flexible payment plans, and energy efficiency solutions. The goal is to provide customers with clear information and one-on-one support so they can make informed decisions about their energy bills that best fit their individual needs.
“Winter energy bills can be challenging for many customers, especially during periods of sustained cold weather when energy usage is higher,” said Eversource Senior Vice of Customer Operations and Digital Strategy Jared Lawrence. “We want customers to know that help is available, and these in-person events are an opportunity for us to meet customers in their communities and connect them directly with resources that can make a difference.”
Energy usage typically increases during the winter months as customers rely more heavily on heating systems and other household energy needs. Colder temperatures, longer periods of heating use and shorter days can lead to higher overall energy consumption, which alone can significantly impact monthly bills, regardless of changes to rates.
“We know higher winter bills can be stressful, and no customer should feel like they’re facing that alone,” Lawrence said. “We encourage customers to attend one of our bill help events or reach out to us directly so we can work together on a solution. Our team is here to listen, answer questions and connect customers with options that can help make their bills more manageable.”
Help Is Available for Customers Who Need It
Eversource encourages customers who have questions about their bill or are concerned about higher winter costs to enroll in one of its payment plans or assistance program. Registration information can be found here.
Tuesday, January 13 | 3:30 – 6:30 p.m.
Lawrence Senior Center
155 Haverhill Street, Lawrence
Wednesday, January 14 | 1 – 3 p.m.
Marshfield Council on Aging
230 Webster Street, Marshfield
Wednesday, January 21 | 4 – 7 p.m.
Worcester Public Library
3 Salem Square, Worcester
Wednesday, January 28 | 4 – 6 p.m.
Woburn Community Resource Center
400 West Cummings Park, Suite 6350, Woburn
Thursday, January 29 | 9 a.m. – Noon
Dartmouth Council on Aging
628 Dartmouth Street, Dartmouth
Customers who are unable to attend an in-person event can learn more information online or by calling the phone number listed on their electric or natural gas bill.
Help Is Available for Customers Who Need It
Eversource encourages customers who have questions about their bill or are concerned about higher winter costs to enroll in one of its payment plans or assistance program.
- Budget Billing Plans can help customers avoid seasonal spikes on their energy bill by paying a level amount each month based on their average annual usage.
- A Discount Rate is available to customers receiving public assistance benefits and that have a household income at or below 60% of the state median income. These customers may be eligible for a 25% discount on their monthly natural gas bill or a 42% discount on their electric bill.
- The New Start Program or Residential Arrearage Management Program (RAMP) can help income-eligible customers reduce or eliminate their outstanding balance in as little as 12 months when they make on-time monthly payments. Eversource will eliminate or forgive a portion of the total balance enrolled in the program – reducing the amount owed each month.
- Flexible Payment Plans are available to all customers, regardless of income, to pay their past-due balance over a period of time.
- The Home Energy Assistance Program (HEAP) is a free resource offered by the state to help eligible homeowners and renters pay a portion of their winter heating bills. Customers can apply online.
- The Massachusetts Good Neighbor Energy Fund provides energy assistance to residents in temporary crisis who do not qualify for state and federal assistance programs. Find your local Salvation Army Corps Community Center to apply.
Eversource (NYSE: ES), celebrated as a national leader for its commitment to sustainability and corporate citizenship, is named among America’s Most Responsible Companies by Newsweek for 2026 and recognized as the #1 utility on USA Today’s list of America’s Climate Leaders for 2025. Eversource transmits and delivers electricity and natural gas and supplies water to 2.2 million customers throughout Massachusetts, including approximately 1.58 million electric customers in 159 communities, 647,000 gas customers in 124 communities, and 12,000 water customers in five communities. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 Energy Efficiency Provider in the Nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit eversource.com, and follow us on X, Facebook, Instagram, and LinkedIn. For more information on our water services, visit aquarionwater.com.
CONTACT:
William Hinkle
603-634-2228
Kaitlyn Woods
508-895-4888