Media are welcome to tour Eversource GEM lab to learn more about smart meter technology

BOSTON and SPRINGFIELD, Mass. (January 13, 2026) – Eversource has officially reached 100,000 smart meter installations in Massachusetts, a significant milestone in the company’s multi-year effort to upgrade more than 1.5 million meters statewide and deliver more modern, resilient tools and benefits to customers.

Smart meters are a cornerstone of Eversource’s grid modernization strategy, enabling secure, two-way communication between the meter and the electric system. The technology supports faster outage detection and restoration and near real-time energy usage information that helps customers better understand and manage their electricity use. As a result, 100,000 customers can now benefit from usage alerts that help eliminate bill surprises, along with deeper insights into the drivers of their energy bills and the steps they can take to reduce them.

“Reaching 100,000 installations is an important milestone for this program and a testament to the progress our teams are making across the state,” said Luis Pizano, Director of Smart Metering and Smart Meter Operations at Eversource. “Smart meters strengthen reliability, improve customer service and give customers greater visibility into their energy use, all while laying the foundation for a more resilient, modern energy system.”

The milestone installation took place in Easthampton in Western Massachusetts, where Eversource crews have been steadily exchanging thousands of meters each month. Installations began in Western Massachusetts in summer 2025 and will continue into early 2026 before expanding into Eastern Massachusetts, where the installation of communications devices to support the meters is more than 75 percent complete. As deployment continues, Eversource expects to exchange tens of thousands of meters per month, with substantial completion of the statewide rollout targeted for the end of 2027.

Smart meter technology is widely adopted nationwide, with more than three-quarters of electric meters in the U.S. now equipped with smart capabilities, and Eversource’s program builds on that proven track record. The program meets rigorous industry standards for safety, security and privacy, using encrypted communications to protect customer usage data.

Inside Eversource's Grid Edge Modernization (GEM) Lab.

As more customers receive smart meters, additional benefits will roll out, including automated outage reporting and remote connection and disconnection of service that will make moving easier than ever.

Customers can learn more about smart meters, get a preview of the tools and information they’ll see once they have a smart meter, see a tracker of meter installation progress, and find out what to expect during the exchange process on Eversource's Electric Smart Meters page.

Members of the media interested in learning more about the technology behind Eversource’s smart meter program are invited to visit the company’s Grid Edge Modernization (GEM) Lab, where engineers test, validate and demonstrate smart meter capabilities.