Energy company hosting in-person events to provide information on assistance programs and payment plans

BERLIN, Conn. (Jan. 12, 2026) – With the start of a new year, Eversource is reminding customers of the various options available to help them manage their energy bills with financial assistance, flexible payment plans and energy efficiency programs.  The company is hosting several free in-person events for residential customers on January 14^th, 20^th and 22^nd.  Advanced registration is required at eversource.com/billhelp and customers should bring their energy bills and proof of income or benefits, e.g., pay stubs, budget sheets, or assistance letters.  Eversource customer care representatives will provide details on programs to reduce unpaid balances with affordable monthly payments, protection from service disconnection, extended payment plans and energy efficiency programs available to help lower monthly energy bills. Payment plan enrollment and participation prevents service shutoff year-round and allows customers to catch up on their energy bill.

“We understand the effect high energy prices can have on our customers, particularly those facing difficult financial circumstances, and we want to help if they’re struggling to pay their energy bill,” said Eversource Vice President of Customer Operations and Assistance Programs Jess Cain. “This is a chance for customers to talk in person with a customer care representative about the variety of programs we offer that can help them manage their energy bill and reduce energy usage. They’ll also help customers determine if they’re eligible for energy assistance and help them fill out the application.”

Eversource encourages customers to enroll in one of its payment plans or assistance programs if they need help with their energy bill.

• Connecticut Energy Assistance Program (CEAP) Customers can apply to get up to $645 towards their heating bill from CEAP and get a bigger match from the Matching Payment Program. Apply for CEAP online at CT.gov/heatinghelp or through a local Community Action Agency (CAA). Find a local CAA at 211ct.org or call 211.
• The Matching Payment Program (MPP) can lower the amount customers owe on energy bills. For every dollar they pay and every dollar they receive from the Connecticut Energy Assistance Program, we will subtract a dollar from the amount they owe. For example, if a customer owes $500 and makes their monthly MPP payment of $50 and receives $100 from CEAP that same month, they will receive a match for both payments. So, the matched amount will reduce their overdue balance by $150.
• An Electric Bill Discount is available to customers if they provide proof of qualifying household income or public assistance benefits they receive for at least one household member. Customers may be eligible for up to a 50% discount off their monthly electric bill. For example, if they qualify for the 50% discount and have a $100 monthly bill, it would be $50 less.
• Payment Plans are available to all customers to pay their past-due balance over a period of time. Residential customers with active service may be eligible for payment plans up to 18 months.
• Budget Billing Plans are also available and can help customers avoid seasonal spikes on their energy bill by paying a level amount each month based on their average annual usage.
• Winter Protection is available when customers provide proof of qualifying household income or public assistance benefits they receive for at least one household member their service cannot be shut off between November 1 and May 1. Customers should check the state’s income guidelines to see if they qualify.
• Energy Efficiency can help customers lower their energy bills. Find energy-saving solutions at eversource.com/home-savings.

Free bill help events scheduled for:

Wednesday, January 14^th from 12:30 to 2p.m.
*Informational session only- bills and proof of income not required.
Winsted Senior Center
80 Holabird Avenue

Tuesday, January 20^th from 11a.m. to noon.
Bishops Corner Senior Center
15 Starkel Road,West Hartford

Thursday, January 22^nd from 4p.m. to 7p.m.  
Human Resources Agency of New Britain
180 Clinton St, New Britain

Eversource (NYSE: ES), celebrated as a national leader for its commitment to sustainability and corporate citizenship, is named among America’s Most Responsible Companies by Newsweek for 2026 and recognized as the #1 utility on USA Today’s list of America’s Climate Leaders for 2025. Eversource transmits and delivers electricity to 1.3 million customers in 157 cities and towns, provides natural gas to 254,000 customers in 85 communities, and supplies water to approximately 225,000 customers in 60 communities across Connecticut. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 Energy Efficiency Provider in the Nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please visit eversource.com, and follow us on X, Facebook, Instagram, and LinkedIn. For more information on our water services, visit aquarionwater.com.