Energy company reminds customers of available assistance

BERLIN, Conn. (November 4, 2025) – In recognition of Heating Assistance Awareness Month in Connecticut, Eversource is encouraging qualifying customers to take advantage of heating assistance available to them through The Connecticut Energy Assistance Program (CEAP).  Administered by the state, CEAP helps residents pay for their home heating costs.  For the 2025/26 winter season, residents can receive a benefit of up to $645 depending on household size, income and heating source.    

“During Heating Assistance Awareness Month, we’re partnering with local communities to raise awareness of the many programs available to help pay or lower heating bills while keeping homes warm this winter,” ​said Eversource Vice President of Customer Operations and Assistance Programs Jess Cain. “We want income-eligible customers to take full advantage of the CEAP program to get help with their winter heating bill.  The first thing they should do is reach out to their Community Action Agency (CAA) to access the CEAP benefit available to them. Also, customers who meet state income requirements or are getting public assistance benefits will have their service protected from shut off during the coldest time of the year - between November 1 and May 1.”

Customers who’ve never needed assistance previously may not realize they qualify for protection from service disconnection and may also be eligible for other programs to help pay their bill.  For example, a household of four with an annual income of ~$91,000 meets the income-eligibility requirements. Eversource encourages all customers to visit  eversource.com/billhelp to find out if one of the programs below could be beneficial to them.

Assistance available:

• Connecticut Energy Assistance Program (CEAP) - state provided assistance of up to $645 for winter heating costs for Connecticut homeowners and renters who meet state income guidelines. Customers can apply online or work with their local Community Action Agency (CAA) to access CEAP.  Customers can find their local CAA at 211ct.org or by calling 211.
• Winter Protection – with proof of qualifying household income or public assistance benefits received for at least one household member, service cannot be shut off from November 1 through May 1. Customers should check the state’s income guidelines to see if they qualify for winter protection.
• Energy Efficiency – customers can take advantage of energy efficiency programs, incentives, and tips to help save money and reduce overall energy use during the colder months. Renters need permission from their landlords. 

Eversource is committed to supporting all customers – including federal employees, military members and businesses impacted by the government shutdown – who may be experiencing financial hardship. The company encourages any customer impacted by the shutdown who is concerned about their ability to pay their energy bill to visit Eversource.com to learn more about available assistance options.  Eversource is taking additional steps to support these customers and will work with them on a case-by-case basis to identify solutions that best meet their needs and help ensure they maintain service.

Customers can also find more information on energy efficiency solutions at eversource.com/home-savings.  

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is recognized as the #1 U.S. utility on TIME’s List of World’s Best Companies for 2024. Eversource transmits and delivers electricity to 1.3 million customers in 157 cities and towns, provides natural gas to 254,000 customers in 85 communities, and supplies water to approximately 225,000 customers in 60 communities across Connecticut. Eversource harnesses the commitment of more than 10,000 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 Energy Efficiency Provider in the Nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like a first-in-the-nation networked geothermal pilot project, solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information on our water services, visit aquarionwater.com.