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outages

During A Storm

Power outages do happen and when they do, Eversource works diligently to safely and quickly restore our customers’ power.

Here are some important considerations for staying safe during an outage:

  • Report a power outage online or call 877-659-6326 – 24/7.
  • Sign-up to receive outage and restoration updates via text, email or phone. By signing up to receive text updates, you'll also be able to report an outage by text message and receive on-demand updates.
  • Be attentive to severe weather warnings.
  • Leave your home if authorities order an evacuation, especially if your home is in an area that floods easily.
  • In frigid weather, if your power is likely to be out for more than a few days, you may want to call your plumber and ask about draining your home’s water pipes so they don’t freeze and burst.
  • Your automobile is a good place to charge your cell phone or stay warm during a storm, as long as you keep it well ventilated and don’t go to sleep while the motor is running.
  • If you don’t have surge protectors/suppressors, unplug your sensitive equipment. Voltage irregularities can occur for any number of reasons during or after a storm, especially if there has been damage on or near your home.

Downed Power Lines 

  • Always make sure to stay away from downed wires and trees that might have wires caught in them.
  • Report any downed wire you may see by calling us or local emergency personnel.
  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching - such as puddles and metal fences. Assume all downed wires are “live” and stay away.
  • If you’re in a vehicle and downed wires are on the car or across the road, stay in your car until emergency crews arrive to handle the energized wires. It is safe to use a cell phone while inside your car.
  • Keep your distance from any downed power line.
  • Don't drive over downed lines, and if a downed line is in or near water, keep your distance from the water, even a little puddle.

Generators

If you’re using a back-up or emergency generator, follow these safety guidelines to ensure everyone’s safety:
  • Never install a generator inside a home or in any other enclosed space—even if windows are wide open.
  • Generator exhaust contains carbon monoxide, a poison you cannot see or smell. Using a generator indoors can kill you within minutes.
  • Locate a generator well away from your home, making sure exhaust cannot easily enter in through windows or doorways.
  • Never try to power your house by plugging a portable generator into a household outlet. This can feed electricity back into the power lines—enough to electrocute a line worker, or a neighbor on the same circuit.
  • The safe way to connect a generator to your existing wiring is to have a licensed electrical contractor install a transfer switch. When improperly installed, home generators of any size - even small ones - can backfeed enough power onto the electrical grid where it is “stepped up” to very high voltages.

Emergency Shelter

If you or your family need heat, air conditioning, power and a more comfortable place to wait out a power outage, particularly in very cold or very hot weather, you can call your local fire or police department or local Red Cross chapter to locate an emergency shelter.