How We Prepare Year-Round

We work all year long to make the electric system more resilient to the changing climate to help shorten the amount of time a home or business is without power.

With trees causing more than 90% of power outages during storms, trimming and removing hazard trees that threaten overhead electric lines is crucial to providing customers with reliable power in all types of weather. Our year-round tree trimming program is fundamental to emergency preparedness.

We are constantly refining our planning and emergency response processes to execute the best possible storm response for our customers.

How We Prepare as a Storm Approaches

Turning forecasts into an accurate prediction

We work with partners to turn weather data into a prediction of where and how many outages may occur. This information is critical and helps inform our preparedness planning.

Preparing our response

Once we know what's coming, we prepare a response that ensures we can restore power as safely and efficiently as possible.

We organize our field crews and position them strategically around our service territory so they can respond quickly when it’s safe to do so. For large storms, we’ll request mutual aid from other companies.

To help with the response, we activate increased customer support, liaisons to work directly with community officials, logistical coordinators and safety specialists.

Gathering and distributing equipment

Our materials logistics team verifies our stocks of poles, wires and other materials so we have exactly what we need to repair any damage.

This equipment is then transported around the service territory to strategic locations to ensure a fast response.