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Reconnect or Avoid Shut-Off
What to do if your power has been shut off or you've received a shut-off notice in Massachusetts.
Financial Hardship and Medical Customers
If your power was shut off between November 15 and March 15, your service can be temporarily restored if you are experiencing a financial hardship.
Call us today at 800-592-2000 to see if you meet the income qualifications for financial hardship.
If You Received a Disconnection Notice
To avoid shut-off, you can:
- Pay your balance in full
- Pay your past-due balance
- Or set up an interest-free payment plan (if you qualify) before the scheduled shut-off date.
If your service is already disconnected, you need to contact us.
You can also see more billing rights for more information.
Need Help Paying?
If you meet income and eligibility guidelines set by your state, you may qualify for income-based assistance programs.