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New Start Program

The New Start program can help eliminate your outstanding balance in as little as 12 months if you make on-time monthly payments.

How it Works

  • We'll review your account billing history and set a monthly payment plan based on the average of your regular monthly bill.
  • When you make your New Start monthly payment, a portion of your total balance at the time of enrollment will be eliminated, or "forgiven,” reducing the amount you owe. The amount forgiven each month is calculated by taking your total enrolled balance and dividing it by 12.
  • As long as you continue to make your New Start payment, your service will not be shut-off for non-payment.

For example, if your budget payment amount is set at $150 per month and your past due balance is $1,200, for every month you make your required $150 budget payment towards your current bill, we will reduce your past-due balance by $100.