Eversource and other utilities urge caution to customers

• Eversource representatives do not require the use of prepaid debit cards, such as Green Dot MoneyPak, Vanilla, or Reloadit. They will also never ask customers to pay using a Bitcoin ATM.
• Eversource representatives never request customers meet at a department or grocery store to make a payment.
• Customers should never provide personal, financial, or account information to any unsolicited person on the phone, at the door, or online, even if they seem legitimate.
• Eversource does not solicit door-to-door or on the phone on behalf of third-party energy suppliers.
• All Eversource employees carry photo identification; field workers wear clothing with the company logo and drive company vehicles.
• Customers who are scheduled for disconnection due to nonpayment receive written notice that includes information on how to maintain their service.
• Customers who doubt a call, in-person interaction, text, or email is legitimate should call Eversource directly to confirm the authenticity of the contact. 
• Customers should not search for Eversource’s phone number or website through a search engine. You can find contact information, including the website, on your Eversource bill.