Energy company will continue working into the evening on final system repairs

BOSTON, Mass. (December 20, 2023) – Following this week’s violent storm that caused widespread damage across the region, hundreds of Eversource line crews and system operators have been working nonstop and restored power to approximately 225,000 customers since Sunday. The energy company has restored power to more than 99 percent of its customers in Massachusetts and expects to complete substantial restoration this evening. A list of town-by-town estimated times of restoration (ETRs) can be found on the website. Eversource crews will continue working to restore any remaining scattered outages this evening and will begin a demobilization plan that will enable extra crews to support ongoing storm restoration efforts in Maine.

“It was critically important for us to get power back on for our customers as quickly and as safely as possible before the Christmas weekend, and our men and women worked nonstop to make that happen,” said Eversource President of Regional Electric Operations Craig Hallstrom. “We can’t thank our customers and community partners enough for their patience while we coordinated this massive response over the last couple of days to get the power back on for them.”

Eversource crews making system repairs in Plymouth on 12/19

Eversource crews making repairs on Dover Rd. in Westwood on 12/20

While the restoration operation has been substantially completed, Eversource will continue working in close coordination with communities, and will have crews available to respond to any issues that may arise, as well as any remaining scattered outages.

Customers looking for outage information or who want to report an outage can do so online, or by calling 800-592-2000 in Eastern MA. Eversource is also reminding customers who may be doing storm cleanup to keep safety top of mind by always staying clear of any downed wires and by reporting them immediately to 9-1-1, as well as being aware of weakened tree limbs that could still come down around their property.

Eversource (NYSE: ES), celebrated as a national leader for its corporate citizenship, is the #1 energy company in Newsweek’s list of America’s Most Responsible Companies for 2023 and recognized as one of America’s Most JUST Companies. Celebrated as a national leader for its corporate citizenship, Eversource transmits and delivers electricity and natural gas and supplies water to 1.8 million customers throughout Massachusetts, including approximately 1.47 million electric customers in 140 communities, 639,000 gas customers in 117 communities, and 11,500 water customers in five communities. Eversource harnesses the commitment of approximately 9,900 employees across three states to build a single, united company around the mission of safely delivering reliable energy and water with superior customer service. The #1 energy efficiency provider in the nation, the company is empowering a clean energy future in the Northeast, with nationally recognized energy efficiency solutions and successful programs to integrate new clean energy resources like solar, offshore wind, electric vehicles and battery storage, into the electric system. For more information, please follow us on Twitter, Facebook, Instagram, and LinkedIn.