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Billing Rights

If you have a question or complaint about your bill or any payment arrangement, there are a number of ways you can contact us:

  • Visit our web site: 
  • Call us at: 800-662-7764 (Hearing impaired/TDD: 1-800-346-9994)
  • Or write to us at: PO Box 330, Manchester, NH 03105-0330

If you wish to enclose an inquiry or request with your electric bill payment, please do not write on the payment stub. Instead, use a separate piece of paper and include your name, address and account number.

If, after contacting us, your billing dispute is still unresolved, you may call the New Hampshire Public Utilities Commission (NHPUC) at 800-852-3793.

For further information on your billing rights, you can download the NHPUC’s Uniform Administration of Utility Customer Relations, a document that applies to customers of all New Hampshire utilities.