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Eversource is always working to serve you better and perform at the top of industry standards.

newton-overhead-9We are constantly evaluating new procedures and technologies while also researching how other utilities operate - looking for new best practices to adopt. 

Eversource has:

  • Enhanced our QA/QC program. Quality management is insuring procedures, processes, technology and people work effectively to achieve excellence in safety, compliance, reliability and productivity.
  • Constructed a new training facility in Berlin, Conn. The facility’s training yard features five main activity areas for safe, hands-on training of natural gas personnel.
  • Implemented an Eversource-specific Operator Qualification Program, which includes third-party proctoring of all employee testing. We are the first New England company to move our online operator qualification testing to an offsite facility.
  • Invested in state-of-the-art equipment that improves response time when isolating damaged mains. Our crews are fully trained and qualified using these systems to respond across our service territory.