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Evaluating the Impact

During a storm, we're focused on gathering information from several sources to prepare our response.

Tracking With Our Control Center

When the storm hits, our team monitors the impact from our electric system control center. We can estimate the size and cause of some outages, and our automated systems can sometimes reroute energy to restore customers to service.

Reports from Customers and Community Officials

We rely on customers to report their outages through our app, our website, by phone or by text.
Our community liaisons are in touch with community officials and public safety departments who report high-priority local repair needs.

Safety

During a storm, be aware of storm safety steps, stay clear of any downed lines, and follow any safety precautions requested by state or local officials.

Next Phase

Weather conditions can affect our ability to dispatch crews and other staff right away, but we begin to respond as soon as safety allows.

Assessing Damage and Restoring Power