Contact Us

Start here to get the help you need.

red-10 _ emergency Emergency

Eastern MA Customers

Power Out?
800-592-2000

Smell Gas?
800-592-2000

Former Columbia Gas Customers

Need Help?
800-688-6160

Smell Gas?
800-525-8222

teal-10 _ web Web

Before you call, these webpages might have the help you need to complete most common tasks.  

bright-green-10 _ phone  Phone 

Monday through Friday, 8 a.m. to 6 p.m. ET (service in English and Español)

Business Customer Service
800-340-9822

Credit and Collections
866-861-6225

Claims
844-685-4475 

Switch to Gas Heat
855-645-2427

Pay by Phone
888-783-6618

TTY/TDD Hearing Impaired
800-592-2000

Supplier Privacy
866-746-1110

Builders and Contractors
888-633-3797

Phone numbers for former Columbia Gas customers

Customer Service
800-688-6160 

TTY/TDD Hearing Impaired
National Relay: 711

Pay by Phone
800-688-6160 

yellow-10 _ address Address

Bill Payments
Eversource
P.O. Box 56007
Boston, MA 02205-6007

Other Correspondence
Eversource
247 Station Drive
Westwood, MA 02090

Addresses for former Columbia Gas customers

Gas Bill Payments
Eversource
P.O. Box 55215
Boston, MA 02205-5215

Bankruptcy Notices
Eversource Revenue Recovery
P.O. Box 2025
Springfield, MA 01102-2025

Other Correspondence
Eversource
P.O. Box 2025
Springfield, MA 01102-2025

Outage Alerts and Notifications

Stay in the know. Sign up to receive timely outage and restoration alerts via text, email or phone.

Manage your alert settings