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How Eversource Is Adapting to Serve You During COVID-19

We’ve suspended disconnections, late fees and taken other steps to help customers in response to COVID-19.

We're committed to providing reliable service and protecting our customers during this challenging time. We're currently operating under our emergency pandemic plan. This allows us to focus our resources where they are needed most - ensuring the smooth and stable operation of our electric and gas operations.

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  • Suspending disconnection of service for non-payment
  • Eliminating late payment charges
  • Offering a special, flexible payment plan — with no down payment — for any past-due amount. Residential customers, please contact us at 800-286-2828 (electric) or 800-438-2278 (gas). Business customers, please contact us at 800-682-3637.
  • The Connecticut Energy Assistance Program: If you heat with electric or gas, this program can help pay a portion of your bill. The deadline to apply has been extended to Monday, June 1, 2020. 

    Learn More

  • Operation Fuel: Residential customers that do not qualify or have already used funds from the Connecticut Energy Assistance Program can apply for financial assistance from Operation Fuel.

    Learn More 
  • Paycheck Protection Program
  • Economic Injury Disaster Loans and Loan Advance
  • Express Bridge Loan Pilot Program
  • Other state-specific programs
  • Repairing or installing lines, poles, switches and other equipment in order to restore power
  • Repairing, replacing or upgrading natural gas lines to ensure safety
  • Tree trimming along electric lines
  • 4-CT Statewide COVID-19 Relief Fund
  • Connecticut United Way’s “COVID Response Fund”
  • The Connecticut Food Bank
  • Foodshare