Eversource Best Practices

We are constantly evaluating new procedures while also researching how other utilities operate – looking for new best practices to adopt and evaluating new technologies and security methods to ensure the highest levels of service and safety.

We have:

• Enhanced our QA/QC program. Quality management is insuring procedures, processes, technology and people work effectively to achieve excellence in safety, compliance, reliability and productivity.
• Constructed a new training facility in Berlin, Conn. The facility’s training yard features five main activity areas for safe, hands-on training of natural gas personnel.
• Implemented an Eversource-specific Operator Qualification Program, which includes third-party proctoring of all employee testing. We are the first New England company to move our online operator qualification testing to an offsite facility.
• Invested in state-of-the-art equipment that improves response time when isolating damaged mains. Our crews are fully trained and qualified using these systems to respond across our service territory.
• Conduct a variety of other measures used to ensure pipeline safety:
  • Coordination with Dig Safe (Massachusetts) and Call Before You Dig (Connecticut)
  • Visual inspection programs
  • Design and construction practices
  • Workforce qualifications
  • Government oversight and working with municipal agencies
  • Leak surveys, pressure monitoring and odorization of natural gas
  • Pipeline markers and facility mapping
  • Public education programs
  • Patrol of critical facilities and other security measures