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During a Storm

Stay safe during storms and power outages with these tips.

Report and Track an Outage

If you're out of power, report your outage now or contact us for assistance. You can also track your outage using our outage map.

Sign up to receive outage alerts via text, email or phone. We'll provide updates including the power outage cause, status updates and power restoration completion.

You can also use our web app. Download it from Google Play and the App Store.

Safety Guidelines

  • Be attentive to severe weather warnings.
  • Leave your business if authorities order an evacuation, especially if your business is in an area that floods easily.
  • In frigid weather, if your power is likely to be out for more than a few days, you may want to ask your plumber about draining your business’s water pipes so they don’t freeze and burst.
  • If you don’t have surge protectors, unplug your sensitive equipment. Voltage irregularities can occur for any number of reasons during or after a storm, especially if there has been damage on or near your business.
  • View USDA guidelines for food safety if your power has been out for more than 4 hours.

Downed Power Lines

  • Always make sure to stay as far away as possible from downed wires and trees that might have wires caught in them.
  • Report any downed wire you may see by calling us or local emergency personnel.
  • Stay as far away as possible of all fallen tree limbs and electrical wires, as well as anything they are touching - such as puddles and metal fences. Assume all downed wires are “live” and stay away.
  • If you’re in a vehicle and downed wires are on the car or across the road, stay in your car until emergency crews arrive to handle the energized wires. It is safe to use a cell phone while inside your car.
  • Don't drive over downed lines, and if a downed line is in or near water, keep your distance from the water, even a little puddle.
Learn more about the hazards of downed power lines

Generator Safety

  • Never install a generator inside a business or in any other enclosed space—even if windows are wide open.
  • Only use in well-ventilated areas. Generator exhaust contains carbon monoxide, a poison you cannot see or smell. Using a generator indoors can kill you within minutes.
  • Locate a generator well away from your business, making sure exhaust cannot easily enter in through windows or doorways.
  • Portable generators may not be enough to power your business.
  • The safe way to connect a generator to your existing wiring is to have a licensed electrical contractor install a transfer switch. When improperly installed, generators of any size - even small ones - can backfeed enough power onto the electrical grid where it is “stepped up” to very high voltages.
  • Generators should be tested at least monthly and provide power to the business as part of the test.
Learn more about generator safety

Emergency Shelter

Call your local fire or police department or local Red Cross chapter to locate an emergency shelter if you or your employees need heat, air conditioning, power or a more comfortable place to wait out a power outage, particularly in extreme weather.