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Working Hard to Power Your Life
Power is at your fingertips 24 hours a day — literally.
With the flip of a switch, you open your doors, light your space, and get ready for the day. Whether you're serving customers, preparing meals, or managing operations, reliable power keeps everything moving. From lighting and equipment to Wi-Fi and checkout systems, electricity powers the tools your business depends on.
It might seem like it’s always there — but behind the scenes, a lot goes into making sure your power is reliable for every hour, every shift, and every customer experience.
This important work, and the people who perform it, are connected to the delivery portion of your bill.
Behind the Switch
What You're Paying for With Delivery
The delivery portion of your bill can feel overwhelming. To put it simply, it's everything and everyone that goes into that "just there" feeling.
Let's Follow Electricity Backwards From the Switch
Closest to your business is the distribution system
Many people pass by these poles and wires every day that carry the electricity right up to your front door.
This intricate system requires regular maintenance and improvements to keep the electricity reliable, as well as skilled employees to operate and maintain it.
It also requires the maintenance of nearby trees and plants to prevent outages during storms.
That electricity needs to pass through a substation
Substations are a key piece of the electricity journey.
They receive high-voltage electricity and reduce it to levels that can be carried over distribution power lines into your neighborhood.
We have employees keeping the substations safe and working correctly behind the scenes every day to keep the power flowing.
Transmission lines are the electricity highway
The power that feeds into the substation comes from transmission lines.
This complex, high-voltage system carries the electricity from its original generation source — which can be hundreds of miles away — and delivers it to substations where the power can be reduced in voltage to be safely delivered to homes and businesses across New England.
We are working every day to upgrade transmission lines and structures throughout our territory to enhance resiliency against storms, connect more energy sources, and support an increasing demand for electricity from electric vehicles, heat pumps and other drivers of electrification.
It's also key to maintain the trees and other greenery in our rights of way not only to ensure the system works properly, but also to protect the wildlife that inhabits them.
This complex system is monitored by skilled employees 24/7 for safety and reliability.
Where electricity comes from
Our business is the transmission and distribution of electricity. Unlike some other utilities, we do not generate it.
While we do not generate electricity, we purchase it on your behalf — what we pay is what you pay. The cost of the electricity itself from the generation source — a natural gas or nuclear power plant, or even a solar or wind farm — is shown as the supply charge on your bill.
Relate this to your bill
The delivery portion of your bill is affected by how much electricity you use. We offer an interactive sample bill that can help you understand where to find your own usage, your rate and more.