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Our 2023 Sustainability Report
See highlights from other sustainability areas or download the full PDF report for detailed data, graphs and more.
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Energy Efficiency
We connect our customers to industry-leading programs and tips designed to save energy and promote sustainability.
Energy efficiency is one of the most cost-effective ways to save our customers money, fight climate change, equitably create access to green technology and create jobs in New England.
These programs include discounts, rebates and incentives for energy-saving products and services, professional energy assessments, tools to help customers better understand their energy use, and easy energy-saving tips.
Your clean energy future
Equitable access to energy efficiency solutions remains a pillar of our energy efficiency programs. Other primary themes include energy affordability and decarbonization.
As each state addresses a growing demand for electrification and decarbonization strategies, we continue to develop offers and opportunities for customers interested in lowering their carbon footprint and working together to achieve a cleaner energy future.
Some of Our Innovative Programming:
Helping small businesses reduce their energy use
Our Main Streets program connects contractors to local small businesses, where they conduct energy assessments, respond to questions about energy-efficient upgrades, and even provide some improvements right on the spot - all at no on-site cost.
In 2023 our Main Streets program served a total of 60 communities, a 9% increase compared to 2022. Additionally, 61% of the communities served by Main Streets were environmental justice communities, composed predominantly of persons of color or with a substantial proportion of families living below the poverty line.
Net zero new construction
We offer support to our customers for new construction and major renovation projects, which can help incorporate building efficiency and lower energy and operational expenses. This includes pathways for our commercial and industrial customers that are willing to set ultralow energy use and carbon emissions targets in early design.
Across our service territory, we enrolled 33 net zero or net zero ready, ultralow energy use new buildings in our flagship program in 2023, including 25 K-12 school projects across our three states.
New or completely renovated K-12 schools often represent the largest capital investment a municipality will make in a taxpayer’s lifetime, so constructing these buildings to accommodate a low carbon future makes sense.
Demand Management
Our demand management solutions incentivize customers to use less energy during times of peak demand, which lowers strain on the grid. In 2023, we engaged more than 330 businesses and 60,000 residential customers using a range of demand reduction strategies and technologies that resulted in cost savings, reduced strain on the electric grid and lowered GHG emissions by avoiding additional fossil fuel generation during periods of high demand.
Nearly 200 megawatts (MW) are actively dispatched in the ConnectedSolutions demand response program across all three states every year. Active demand response continues to gain popularity and participation. In 2023, the smart thermostat program grew by 27% and the battery storage program grew by 21%. Updated program design and improved customer experience have led to our expanding ways we reach new customers while incentivizing consistent performance with existing participants year over year.
See For Yourself
We offer industry-leading energy efficiency solutions for homes and businesses.