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Beyond the Day Job: Service Crew Coordinator
Shifting Roles for a Storm
Our employees work across a wide range of roles — from engineering and operations to customer service and corporate support.
But when a storm approaches, everything changes.
We activate our storm response and many of our employees take on temporary storm roles that are quite different from their day-to-day responsibilities.
Meet Andrew Netherwood
At his day job, Andrew Netherwood manages a team of meter service mechanics, so he understands what can be done with meters.
In a big storm, he manages a team of contract lineworkers who reattach power lines to customer homes that may have been brought down by wind, rain or trees.
He coordinates assignments and equipment for the crews and serves as a liaison to customers while the crews reattach power lines.
In many cases, power can be restored when the line is reattached if other equipment, such as meters, was not damaged.
What is the most satisfying aspect of his storm duty?
"Turning the lights back on for the customer,” he said. “We’re able to accomplish something. It feels good to see the lights come back on.”
Your Bill in Action
Emergency response is just one way you see your bill at work.
This rapid mobilization is part of what’s covered in the delivery portion of your bill — the part that covers the people, tools, and systems that keep your power on, no matter the weather.