wood-tunnel-bridge

FAQs

Why should I use this service?
Is this secure? Do I need a password? What if I forget my password?
Who else has access to my town's information?
How does a contractor or customer know when I have approved a request?
What happens when I submit a short form request?
How can I access a request once I've approved it?
What if my personal inspector information is incorrect or if I inadvertently approve a request?

  1. Why should I use this service?
    There are many advantages to using the online request system:
    • You can view all pending work requests by town and by an alphabetized street index.
    • You will be able to quickly approve multiple requests for new or upgraded electrical service.
    • The short form request can notify Eversource about approved municipal inspections for new or upgraded electrical services when the customer has not contacted us yet.
    • You can view the list of work requests that you have approved in the past 30 days.
    • Important notes to the Eversource technician can be added to a specific request online.

  2. Is this secure? Do I need a password? What if I forget my password?
    The information that you provide to us is secure. It is encrypted and only accessible if the correct access information is provided. In order to keep the information secure and confidential, we require the use of a User ID and password to approve and view work requests for your town. Click here if you have forgotten your password.

  3. Who else has access to my town's information?
    Each inspector who has requested access for your town can receive an ID and password. An ID and password is associated with you as an individual, so if you are the inspector for more than one town you will need only one ID and password. If you are a town inspector and would like access, please call the New Service Clearing Desk at 1-800-880-2433, Monday through Friday between 7:00 a.m. and 4:30 p.m.

  4. How does a contractor or customer know when I have approved a request?
    A contractor or customer with appropriate access can view the work request status online 24 hours a day, 7 days a week. Or, they can call the New Service Clearing Desk at 1-800-880-2433, Monday through Friday between 7:00a.m. and 4:30 p.m.

  5. What happens when I submit a short form request?
    The request becomes an approval from the town, and Eversource will follow up on the information that you have provided.

  6. How can I access a request once I've approved it?
    By using your ID and password, you can quickly view all open requests and all requests that you have approved in the past 30 days.

  7. What if my personal inspector information is incorrect or if I inadvertently approve a request?
    If you notice incorrect information or inadvertently approve a request, please notify the New Service Clearing Desk 1-800-880-2433 Monday through Friday between 7:00 a.m. and 4:30 p.m., or email us at wmassnewservice@eversource.com.