GRI Linkages

The following table illustrates how this report aligns with the Global Reporting Initiative (GRI) Performance Indicators. This website includes Corporate Social Responsibility Reporting for all Eversource entities. The report also addresses the upstream considerations of supply chain and the downstream considerations of energy efficiency and customer experience. With this report we believe we meet GRI G3.1 Guidelines Application Level B.

GRI Indicator GRI Description Report Section Links
Strategy and Analysis
1.1 Statement by CEO Chairman's Message 
1.2 Description of key impacts, risks, and opportunities

 Ethics and Risk Management
Financial Performance 
Annual Report 

Organizational Profile
2.1 Name of the organization About Eversource's Sustainability Report  
2.2 Primary brands, products, and/or services About Our Company  
2.3 Operational structure of the organization About Our Company  
2.4 Location of organization's headquarters Annual Report  
2.5 Countries in which the company has operations United States
2.6 Nature of ownership and legal form Annual Report 
2.7 Markets served About Our Company
Fast Facts 
2.8 Scale of the reporting organization About Our Company
Financial Performance
Workforce Investment  
2.9 Significant changes during reporting period Financial Performance 
2.10 Awards received in the reporting period Awards & Recognition 
Report Parameters
3.1 Reporting period About Eversource's Sustainability Report  
3.2 Date of most recent previous report About Eversource's Sustainability Report (Updated online annually).
3.3 Reporting cycle Annual
3.4 Contact point for questions regarding the report Contact Us  
3.5 Process for defining report content About Eversource's Sustainability Report  
3.6 Boundary of the report Global Reporting Initiative  
3.7 Limitations on scope or boundary Global Reporting Initiative  
3.8 Joint ventures, subsidiaries, leased facilities, outsourced operations Other Reporting

Eversource does not report on joint ventures, leased facilities, outsourced operations, and other entities that could affect comparability.

3.9 Data measurement techniques and bases for calculations Data Measurement

Data measurement techniques and calculations are based on acceptable industry practice for the specific data point reported.

3.10 Explanation of re-statements from earlier reports Energy Efficiency
(2013 ccf saved by gas customers restated as therms saved).
3.11 Significant changes from previous reporting periods Fast Facts
About Eversource's Sustainability Report 
3.12 Table identifying location of Standard Disclosures (this) Global Reporting Initiative  
3.13 Policy and current practice with regard to external assurance External Assurance

Eversource has not sought external assurance for Responsible Energy.

4.1 Governance structure of the organization Corporate Governance  
4.2 Chair of the Board is also an executive officer Board of Trustee Information  
4.3 Independence of the Board Board of Trustee Information  
4.4 Mechanisms to provide feedback to the Board Investor Relations  
4.5 Linkages between executive compensation & performance Proxy Statement   
4.6 Mechanism to avoid conflict of interest Corporate Governance  
4.7 Composition, qualifications and expertise of the Board Board of Trustee Information  
4.8 Corporate mission and values; Code of Conduct Chairman's Message
Corporate Governance
Ethics and Risk Management 
4.9 Board oversight of sustainability risks & opportunities Corporate Governance  
4.10 Process for evaluating Board's performance Corporate Governance Guidelines  
4.11 How the precautionary approach is addressed Ethics and Risk Management  
4.12 Externally developed economic, environmental, social charters Industry Associations 
4.13 Memberships in associations Industry Associations 
4.14 List of stakeholder groups engaged by organization Stakeholder Groups

Eversource engages with a variety of stakeholder groups, including customers, community groups, shareholders, potential investors, regulators, employees, retirees, labor unions, contractors and others in our supply chain, as well as various professionals in academia, industry and government.

4.15 Basis of identification and selection of stakeholders Stakeholder Selection

Most Eversource stakeholder groups are the result of longstanding relationships. New relationships are built on mutual interests and common goals.

4.16 Approach to stakeholder engagement Stakeholder Engagement

Eversource engages with stakeholders in a variety of ways. Please see the Chairman's Message of this web site. Online contact forms are available for Responsible Energy, Investor Relations, Customer feedback, and operating companies and key departments. There are instructions for how to engage on Transmission projects. In addition to online outreach, each operating company has a community relations team which manages local stakeholder relationships.Eversources' Purchasing Department is a member of the Electric Utility Industry Sustainable Supply Chain Alliance and actively participates on a committee dedicated to stakeholder engagement in the supply chain.

4.17 Key topics and concerns raised by stakeholders About Eversource's Sustainability Report
Infrastructure Protection & Reliability Compliance 
EC1 Direct economic value generated and distributed Financial Performance  
EC2 Financial implications and other risks and
opportunities for the organization’s
activities due to climate change

Our Footprint
Emergency Preparedness
Reliability Performance & Resiliency 

EC3 Defined benefit plan coverage Wellness  
EC6 Locally based suppliers Eversource Business to Business

Eversource does not have a preference for local businesses in its purchasing policy. For instructions on how to do business with Eversource please refer to Business to Business.  

EC8 Investment and services for public benefit In the Community
Economic Benefit
Assistance Programs
Emergency Preparedness
Reliability & Resiliency Initiatives
Infrastructure Protection and Reliability Compliance  
EC9 Indirect economic benefits Economic Benefit 
EN5 Energy saved due to conservation and efficiency improvements Our Footprint
Operations Optimization 
EN6 Initiatives to provide energy efficient or renewable energy based products and services Energy Efficiency Programs
Clean Energy Solutions
Distributed Generation  
EN7 Initiatives to reduce indirect energy consumption

Our Footprint
Sustainable Supply Chain
Transportation Alternatives 

EN8 Total water withdrawal by source Water Resources  
EN11 Land in protected areas or areas of high biodiversity value Land Management
Stewardship and Biodiversity  
EN12 Impacts on biodiversity Land Management
Stewardship and Biodiversity  
EN13 Habitats protected or restored Land Management,
Stewardship and Biodiversity 
EN14 Strategies for managing impacts on biodiversity Land Management
Stewardship and Biodiversity  
Emissions, Effluents and Waste  
EN16 Total direct and indirect greenhouse gas emissions Our Footprint 
EN17 Other relevant indirect greenhouse gas emissions Our Footprint 
EN18 Initiatives to reduce greenhouse gas emissions and reductions achievedClean Energy Solutions 
EN19 Emissions of ozone-depleting substances by weightOur Footprint 
EN22 Total weight of waste by type and disposal method  Waste Management and Pollution Prevention   
EN23 Total number and volume of significant spills Environmental Management System 
EN24 Weight of transported, imported, exported or treated hazardous waste  Waste Management and Pollution Prevention   
Products and Services  
EN26 Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation

Environmental Management System
Waste Management and Pollution Prevention 

EN28 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations Environmental Management System  
EN29 Environmental impacts of transporting products use for operations, and transporting members of the workforce

Transportation Alternatives
Our Footprint
Operations Optimization 

Human Rights
Investment and Procurement Practices  
HR1, HR6, HR7 Policy regarding human rights and labor practices Workforce Investment
Ethics and Risk Management 
HR3Hours of employee training on policies and procedures concerning human rightsEthics and Risk Management 
Labor Practices and Decent Work
LA1 Total workforce by employment type, employment contract and region Workforce Investment  
LA2 Employee turnover Workforce Investment  
LA3 Full time, temporary, part-time employee benefits Eversource Benefits
Workforce Investment 
Labor Management Relations  
LA4 Percentage of employees covered by collective bargaining agreements Workforce Investment  
Occupational Health and Safety  
LA7 Rates of injury, occupational diseases, lost days, absenteeism and number of work-related fatalities by region Health & Safety  
LA8 Serious disease education programs for employees Wellness 
Training and Education  
LA10 Average hours of training per employee Workforce Investment  
LA11 Programs for skills management and lifelong learning Workforce Investment  
LA12 Percentage of employees receiving performance reviews Workforce Investment  
Diversity and Equal Opportunity  
LA13 Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership and other indicators of diversity Board of Trustee Information
Diversity and Inclusion  
Community Development  
SO1 Community engagement and development programs

Eversource Community
Transmission - Stay Informed
Diversity and Inclusion
Customer Experience
In the Community 

SO3Percentage of employees trained in organization's anti-corruption policies and proceduresEthics and Risk Management 
SO9Operations with potential or actual negative impacts on local communitiesIn the Community
Emergency Preparedness
Reliability & Resiliency Initiatives
Infrastructure Protection and Reliability Compliance  
SO10Prevention and mitigation measures in operations with potential or actual negative impact on local communitiesIn the Community
Emergency Preparedness
Reliability & Resiliency Initiatives
Infrastructure Protection and Reliability Compliance  
SO6 Contributions to political parties Political Contributions
Except for the Eversource Political Action Committee (EversourcePAC), Eversource does not make political contributions. EversourcePAC contributions are publically disclosed on the website of the US Federal Elections Commission  
SO7 Policy on anti-competitive behavior Code of Business Conduct  
Product Responsibility
Customer Health & Safety  
PR1 Health & safety impacts of product

Health and Safety
Eversource Safety
Transmission Consumer Safety
Transmission Contractors
Emergency Preparedness 

PR5 Customer Satisfaction Customer Experience
Eversource Billing Rights 
PR6 Programs for adherence to laws, standards, codes Code of Business Conduct
Eversource Billing Rights 
Electric Utility Supplement
EU1 Installed capacity (MW) About Our Company  
EU3 Number of customer accounts About Our Company  
EU4 Transmission & Distribution Lines About Our Company  
EU6 Electricity availability and reliability Infrastructure Protection & Reliability Compliance
Reliability Performance & Resiliency Initiatives
Distributed Generation  
EU7 Demand-side management programs Energy Efficiency  
EU8 Research & Development R&D  
EU9 Decommissioning nuclear power sites Annual Report  
EU10Planned capacity against projected electricity demand over the long termClean Energy Solutions 
EU14 Programs to ensure availability of skilled workforce Workforce Investment  
EU16 Health and safety policies for employees and contractors

Supplier Code of Conduct
Health and Safety
Transmission Contractors 

EU19Stakeholder participation in decision making processes related to energy planning and infrastructure developmentIn the Community 
EU21 Contingency planning & disaster/ emergency management plan Ethics and Risk Management
Infrastructure Protection & Reliability Compliance
Emergency Preparedness  
EU23 Programs, including those in partnership with government, to maintain access to electricity and customer support services Customer Experience
Assistance Programs  
EU24Practices to address language, cultural, low literacy and disability related barriers and safely use electricity and customer support servicesAssistance Programs 
EU28Power outage frequencyReliability Performance & Resiliency Initiatives  
EU29Average power outage durationReliability Performance & Resiliency Initiatives