Help Paying Your Bill

If you're experiencing financial hardship, we're here to help.

Flexible payment plan

In response to COVID-19, we're offering a special, flexible payment plan — with no down payment — for any past-due amount.

Residential customers, please contact us at 877-963-2632. Business customers, please contact us at 800-682-3637.

Financial assistance programs

Even if you have never qualified before, if you have been laid off or had your hours reduced because of the pandemic, you may be eligible for financial assistance from these programs:

• The Massachusetts Low-Income Home Energy and Assistance Program (LIHEAP): This program can help pay a portion of your energy bill.
  
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• Good Neighbor Energy Fund: Residential customers that do not qualify for LIHEAP can apply for financial assistance from the Good Neighbor Energy Fund through your local Salvation Army Assistance Center.
  
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Energy-efficiency loan deferral

If you're are unable to pay an existing energy-efficiency loan due to COVID-19, you can apply for a loan deferral for up to three months. 

Eligible loans:

• SBEA and MUNI Loan

Gift payment

If you’re looking for ways to help family or friends in need during the COVID-19 pandemic, you can make a one-time Gift Payment toward their Eversource bill.

Help for Businesses

Small Business Forgiveness Program

Eligible small commercial customers that enroll in and complete a payment plan may receive two bill credits equal to two months of past bill charges. Call 800-682-3637 to learn more.

Federal, State and Local Resources

To support our small business and nonprofit customers, we are maintaining a list of federal, state and local resources available to businesses in response to COVID-19. Resources include: 

• Paycheck Protection Program
• Economic Injury Disaster Loans and Loan Advance
• Express Bridge Loan Pilot Program
• Other state-specific programs

Learn More

Customer Assistance

We have enabled nearly 90% of our Customer Service Representatives to take customer calls from home.

In addition, we have online and mobile tools to help you conduct business with us as usual, including customer service agents to speak with by phone. Our mobile app allows you to easily check your account, pay your bill and more at your convenience.

Operations and Field Work

You will continue to see our crews performing essential work to maintain and improve the safety and reliability of our systems.

However, we have made some changes:

Crew safety

All crews are maintaining a safe social distance and following guidelines to prevent the spread of the virus.

Some of our field employees will be taking work vehicles home at the end of the day. If you see an Eversource vehicle in a private driveway, this is part of our plan to ensure a fast response in case of emergencies and to limit group interactions at our work centers.

Non-essential work

We have resumed some non-essential work and appointments that require a technician to enter a home or come in close, physical contact with other individuals.

Non-essential work that has been resumed includes energy efficiency home visits that can help you save money and energy. Our authorized contractors are following state-of-the-art health and safety guidelines designed to keep you safe.

Essential work

For essential work on or near your property, we will email or call you to obtain consent. We will not come to your door.

Essential work includes:

• Repairing or installing lines, poles, switches and other equipment in order to restore power
• Repairing, replacing or upgrading natural gas lines to ensure safety
• Tree trimming along electric lines 

Protection Against Scams

The COVID-19 outbreak has led to an increase in scam activity. Be wary of any unsolicited calls that threaten to disconnect your utility service and that demand payment by unusual means.

Eversource will never ask for your personal information over the phone in this manner and does not accept payments via gift cards or other common tools used by scammers.

Energy-Saving Tips

According to recent data from JD Power, 43% of utility customers nationwide believe they are using more energy now than before the pandemic. For our customers, that number jumps to 50%.

We’re providing energy-saving tips to help you manage any potential increase in your energy use and costs now that many families are spending their weekdays at home.

How to Help Others in Our Communities

Some of our neighbors may be struggling to pay their energy bill right now. If you would like to help, you can donate to the Good Neighbor Energy Fund. You can also apply for assistance.

Learn More

What We're Doing to Help

To support critical social services provided by nonprofits, we’re donating more than $2 million through the Eversource Foundation to COVID-19 response efforts, including the Community Foundation of Western Massachusetts’ “COVID-19 Response Fund for the Pioneer Valley” and the Western Massachusetts Food Bank.

In these challenging times, we’re here when you need us.

Learn More

Frequently Asked Questions

For answers to commonly asked questions about Eversource and our response to COVID-19, visit our FAQ page.