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Western Massachusetts

Submit work requests and easily access project status, important guidelines, reference materials and more.

Winter Construction Moratorium

Eversource has a construction moratorium effective December 1 to April 15. This affects all underground sub developments (subdivisions), underground service changes and underground service relocations. 

If you have pending jobs of these types, all prerequisites (contribution, easement, inspection, etc.) need to be completed by November 1. At that time, we will make every effort to schedule or start the work within three weeks, depending on the scope and weather.

Reminder: When submitting a request for sub developments, we require an eight week notice and approved Town or City plans.

Working With Electric

Register for an Online Account

Create an online account to submit and manage work requests.

Create a Work Request

Install, upgrade, relocate or remove an electric service and more.

Track Work Requests

View the status of your work request(s) with us.

Access Work Request Templates

Create or modify your work request template(s) for frequently performed jobs.

Edit Your Profile

Update your contact information.

References & Resources

Find information and FAQs for builders and contractors.

Information & Requirements Book

An essential guide for builders and contractors.

Line Extension Policy

Access the latest line extension policy.

Electric Service Support Center

Connecticut:
Email us or call 1-888-544-4826 Monday-Friday, 7:00 a.m. to 4:30 p.m.

Eastern Massachusetts:
Email us or call 1-888-633-3797 Monday-Friday, 7:45 a.m. to 4:45 p.m.

Western Massachusetts:
Email us or call 1-800-880-2433 Monday-Friday, 7:00 a.m. to 4:30 p.m.

New Hampshire:
Email us or call 1-800-362-7764 Monday-Friday, 7:00 a.m. to 4:30 p.m.