How it Works

• This claim is available for Connecticut residential customers only
• You must be without power for more than 96 hours during a qualifying storm and lose food and/or medicine due to this outage
• The 96 hours begin from the time damage assessment begins or when it is safe to restore power, not from the time your outage begins, during a qualifying storm as deemed through a regulatory review process
• You must apply for the reimbursement within 60 days from the event's substantially complete date
  

After a storm, conditions like impassable roads, high winds or other potential safety hazards are considered before crews can be sent out to start assessing the damage.

Read all the details you need to know before filling out a form. 

How to file a claim

• Complete and submit the online form (you will be directed to another website)
• A representative will review the form and contact you if needed to discuss the claim
• You will be notified by email or letter if you do or do not qualify.
• If denied, you have the option to appeal this decision. 

If your claim is approved, you will be paid up to a maximum of $250 by check or account credit (if requested) within the later of 60 calendar days from the day on which restoration was substantially complete or 45 days following receipt of a properly submitted, eligible claim form. 

To submit a claim offline, please  download and mail in a printable form.