Information on this page is for customers in 

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Municipal Official FAQs

Is this secure? Do I need a password? What if I forget my password?

The information that you provide to us is secure. It is encrypted and only accessible if the correct access information is provided.

In order to keep the information secure and confidential, we require the use of a User ID and password to approve and view work requests for your town. Request a reset if you have forgotten your password.

Who else has access to my town's information?

Each inspector who has requested access for your town can receive an ID and password. An ID and password is associated with you as an individual, so if you are the inspector for more than one town you will need only one ID and password.

If you are a town inspector and would like access, please call the Electric Service Support Center.

How does a contractor or customer know when I have approved a request?

A contractor or customer with appropriate access can view the work request status online 24 hours a day, 7 days a week, or they can call the Electric Service Support Center.

What happens when I submit a short form request?

The request becomes an approval from the town, and Eversource will follow up on the information that you have provided.

How can I access a request once I've approved it?

By using your ID and password, you can quickly view all open requests and all requests that you have approved in the past 30 days.

What if my personal inspector information is incorrect or if I inadvertently approve a request?

If you notice incorrect information or inadvertently approve a request, please notify Electric Service Support Center.

Need help?

Email us or call 888-544-4826 Mon-Fri, 7 a.m. to 4:30 p.m. ET

Eastern Massachusetts
Email us or call 888-633-3797 Mon-Fri, 7:45 a.m. to 4:45 p.m. ET

Western Massachusetts
Email us or call 800-880-2433 Mon-Fri, 7 a.m. to 4:30 p.m. ET

New Hampshire
Email us or call 800-362-7764 Mon-Fri, 7 a.m. to 4:30 p.m. ET