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outages

After A Storm

Even after a storm has passed, it is important to remain alert to potential hazards.

Report and Track an Outage

If you're out of power, you can report your outage online, call us at 800-662-7764 or use our mobile app. Download the app from Google Play and the App Store. You can also track your outage using our outage map.

You can sign up to receive outage alerts via text, email or phone. With text alerts, you can quickly report an outage (text OUT to 23129) or request updates (text STAT to 23129).

Mobile device showing steps for reporting and tracking a power outage via text message

Safety Guidelines

  • If all of your neighbors have their power back on, but yours is still out, report your outage again by calling 800-662-7764.

  • If you require emergency shelter, either because of damage to your home, the temperature or other reasons, please contact the American Red Cross online or by dialing 211.

  • If you have to drive, watch out for trees and wires in the roadway. Do not drive across a downed power line. Treat all nonworking traffic lights as stop signs and proceed cautiously at intersections.

  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching—such as puddles and metal fences.

  • Notify local fire, police, and electric utility officials about downed power lines.

  • Do not enter damaged buildings with flame lanterns, candles or lighted cigarettes because there may be gas leaks.

  • Plug in and then turn on your appliances one at a time to avoid a power surge.

  • View USDA guidelines for food safety if your power has been out for more than 4 hours.