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Assessing Damage and Restoring Power

We begin restoration as early as safety allows, starting with damage assessment and then following established priorities.

Damage Assessment

We send damage assessors to sites of reported outages to assess how much work needs to be done. This information is critical in determining how long it will take to restore your power.

If an Eversource vehicle comes to your neighborhood and then leaves again, there’s a good chance it’s a damage assessor. Assessors don’t make repairs, but they help the people who do.

Our Approach to Restoration

We have established priorities that we apply during storm restoration. We may work on jobs from more than one category at the same time.

  1. Urgent or life-threatening public safety hazards come first, such as removing live wires from main roads so emergency vehicles can pass
  2. Transmission lines and substations are the next priority. These are like the interstate highways of the electric delivery system, feeding power to the local distribution system that serves your home or business
  3. Critical facilities are generally next, such as police and fire stations, hospitals, schools, and sewage and water plants. If these facilities are running on stable generator power, we may move them lower on the list
  4. From there, we prioritize jobs that restore the most customers as quickly as possible. A repair that brings back 500 customers will be assigned before a repair that restores 50. Repairs that bring back only one or two customers are most frequently taken on near the end of restoration.

As we work on these jobs, we also have crews responding to less urgent community needs and priorities identified by local officials, such as clearing road obstructions that do not imperil public safety.

Where Are the Crews?

Customers sometimes ask why they haven’t seen any crews in their neighborhood.

If you haven't seen a crew yet, it's likely that:

  • We may have to repair a larger issue, such as a transmission line problem, before we can fix a more localized issue like a broken pole. If the bigger job isn’t done first, fixing the smaller problem won’t help
  • The cause of the outage may be in equipment miles away from your neighborhood

When Will My Power Come Back?

As we receive damage information, we’ll first issue restoration estimates for a broad area or region.

We’ll then refine those into an estimate for affected towns. Both types of estimates represent the time of final restoration in the area. Many customers will be restored earlier.