Information on this page is for customers in 

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After a Storm

Safety Guidelines

  • Stay clear of all fallen tree limbs and electrical wires as well as anything they are touching.
  • If you have to drive, watch out for trees and wires in the roadway. Do not drive across a downed power line.
  • If you see downed power lines notify local emergency personnel by calling 911 or call us.
  • When your power returns, turn on your appliances one at a time to avoid a power surge.
  • Learn to recognize the signs of a gas leak to keep you and your family safe.
  • Never enter a flooded basement or home until the electricity and natural gas service are turned off.
  • Do not attempt to place natural gas appliances back in service yourself. A licensed plumber or contractor will check, clean, repair and pressure test all gas pipes. 
  • If any natural gas equipment was under water, have it inspected by a licensed plumber or contractor before turning it on. 
  • Review the USDA guidelines for food safety to know if your food is safe to eat.
  • Know the signs of carbon monoxide poisoning.

Blocked Roads

  • Clearing roads is a public safety priority and involves ensuring that the lines that are down are deenergized and making temporary accommodations to remove wires or electrical equipment that are in the roadway. 
  • If you come across a fallen tree blocking the road, call your local police or fire department to report, as it can cause fires and electrical hazards.

Emergency Shelter

Call your local fire department, police department or local Red Cross chapter to locate an emergency shelter if you or your family need heat, air conditioning, power or a more comfortable place to wait out a power outage, particularly in extreme weather.