Access to important outage and restoration information for your electric service is now available via the channels fitting your on-the-go life - text, email and phone.
With outage alerts we strive to provide you the six points of information we know you most value throughout the restoration process.
Beginning with the estimated time of restoration, the alerts can include updates from our restoration crews when they arrive on-site, the outage cause, updates to the estimated time of restoration, the number of customers restored and the restoration time.
We will also notify you of impending storms or inclement weather that could affect the electric system, and updates on efforts underway to prepare for any weather-related outages.
This is all part of our commitment to delivering our customers fast, comprehensive updates with actionable information on important topics year round.
As always, please continue to Report An Outage as soon as an outage occurs to directly update our system indicating an outage at your address.
To update your notification preferences with an option that best fits your on-the-go lifestyle, please log into your account and change your alert settings. Your preferences will go into effect immediately.
Please note, many customers who previously signed up to receive text or email updates have been pre-enrolled for outage alerts in these channels. If you were pre-enrolled you will receive notification via the channel you selected. If you like, you can change these settings by logging into your account.
In addition to receiving emails, text messages or a phone call, Eversource's Twitter and Facebook pages are regularly updated with the latest storm information. Make sure to visit and follow or like us today.
Update Your Outage Alert Preferences