Information on this page is for customers in

Evaluating the Impact

During a storm, we're focused on gathering information from several sources to prepare our response.

Tracking With Our Control Center

When the storm hits, our team monitors the impact from our electric system control center. We can estimate the size and cause of some outages, and our automated systems can sometimes reroute energy to restore customers to service.

Get a peek inside our operations center and learn how our employees respond.

Reports from Customers and Community Officials

Pole and wires down in a yard after a storm — We rely on customers to report their outages through our app, our website, by phone or by text.

Road closed sign with trees and wires down in the background — Our community liaisons are in touch with community officials and public safety departments who report high-priority local repair needs.

Safety

During a storm, we ask our customers to take storm safety steps, stay clear of any downed power lines, and follow safety precautions requested by state or local officials.