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Evaluating the Impact

During a storm, we're focused on gathering information from several sources to prepare our response. Weather conditions can affect our ability to dispatch crews and other staff right away, but we begin to respond as soon as safety allows.

Eversource command center Tracking With Our Systems When the storm hits, our team monitors the impact from our control centers. We can estimate the size and cause of some outages using technology, and our automated systems can sometimes reroute energy to restore customers to service.
Wires down after a storm Outage Reports from Customers To supplement our automated systems, we rely on customers to report their outages through our app, our website, by phone or by text.
Sign showing road closed due to storm damage Reports From Communities Our community liaisons are in touch with community officials and public safety departments who report high-priority local repair needs.
Pole down after a storm Safety During a storm, be aware of storm safety steps, stay clear of any downed lines, and follow any safety precautions requested by state or local officials.
Photo of an Eversource truck Step Three: Assessing Damage and Restoring Power When your power goes out, we begin our restoration effort as early as safety allows.What we do during an outage restoration BlueArrow@1x