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How Eversource Is Adapting to Serve You During COVID-19

We’ve suspended disconnections, late fees and taken other steps to help customers in response to COVID-19.

We're committed to providing reliable service and protecting our customers during this challenging time. We're currently operating under our emergency pandemic plan. This allows us to focus our resources where they are needed most - ensuring the smooth and stable operation of our electric and gas operations.

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  • Suspending disconnection of service for non-payment
  • Eliminating late payment charges
  • Offering a special, flexible payment plan — with no down payment — for any past-due amount. Please contact us at 866-861-6225 to learn more.
  • The Massachusetts Low-Income Home Energy and Assistance Program (LIHEAP): This program can help pay a portion of your energy bill. The deadline to apply has been extended to Friday, May 29, 2020. 

    Learn More

  • Good Neighbor Energy Fund: Residential customers that do not qualify for LIHEAP can apply for financial assistance from the Good Neighbor Energy Fund through your local Salvation Army Assistance Center.

    Learn More 
  • Paycheck Protection Program
  • Economic Injury Disaster Loans and Loan Advance
  • Express Bridge Loan Pilot Program
  • Other state-specific programs
  • Repairing or installing lines, poles, switches and other equipment in order to restore power
  • Repairing, replacing or upgrading natural gas lines to ensure safety
  • Tree trimming along electric lines
  • The Boston Resiliency Fund
  • United Way of Massachusetts Bay and Merrimack Valley’s “COVID-19 Family Support Fund”
  • Worcester County Food Bank
  • Greater Boston Food Bank
  • Family Pantry of Cape Cod