Restoration Process

What we do to get all customers back in service as quickly and safely as possible.

When storms strike and damage equipment, outages can happen. We know it isn't easy to be without power, so we follow a defined restoration process to get all customers back in service as quickly and safely as possible.

The Steps to Restoring Your Power

Days before a storm arrives, we track multiple weather forecasts and make preparations to respond.

During a storm, we're focused on gathering information from several sources to prepare our response.

We begin restoration as early as safety allows, starting with damage assessment and then following established priorities.

Sign Up for Outage Alerts

You can stay updated before, during and after a storm by signing up for outage alerts.

System Reliability

Our teams are working harder than ever to make our electric system smarter and more resilient with fewer outages—all while allowing seamless connection to clean energy sources.

See how

Restoration Process

The Steps to Restoring Your Power

Preparing for a Storm

Evaluating the Impact

Assessing Damage and Restoring Power

Sign Up for Outage Alerts

System Reliability

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Restoration Process

The Steps to Restoring Your Power

Preparing for a Storm

Evaluating the Impact

Assessing Damage and Restoring Power

Sign Up for Outage Alerts

System Reliability

Service Area

Service Type

Help With ZIP Codes