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Power Restoration Process

Learn what we do during outages to get all customers back in service as quickly and safely as possible.

When storms strike and damage equipment, outages can happen. We know it isn't easy to be without power, so we follow a defined restoration process to get all customers back in service as quickly and safely as possible. Learn how Eversource prepares to prevent and respond to power outages.

The Steps to Restoring Your Power

Beyond the Day Job: Storm Roles

Our employees work across a wide range of roles. But when a storm approaches, everything changes.

We activate our storm response and many of our employees take on temporary storm roles that are quite different from their day-to-day responsibilities.

Explore our storm roles